Get in touch
Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)
Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)
Help & support
What type of customer are you?
How can we help you?
Bills and payments
- Why is my power bill so high?
- How can I reduce my power bill by being energy efficient?
- Why have I been charged a supply charge?
Solar energy
- What is the Distributed Energy buyback Scheme?
- What is Feed-In Management (FIM) provisioning?
- Why is there a limit on the solar capacity for each town?
My account
- How do I set up direct debit on my electricity account?
- I’m moving house – how do I open or close my electricity account?
- What other fees and charges may I have to pay with regards to my electricity account?
Connecting and disconnecting
- Where do I start with getting electricity when building a new house?
- How long will it take to get a new connection?
- What forms do I need to complete to connect electricity to my property?
Faults and emergencies
- I don’t have power. What do I do?
- I’ve been issued a fault notice/inspectors advice note. What is it and what do I do?
- What is a planned power interruption?
Miscellaneous
- What is the uniform tariff policy?
- What is cost reflective pricing?
- Why do I need to give Horizon Power access to my meter? I have a dog/locked gates.
Safety
- I’m renovating my home. What should I be aware of?
- What is Dial Before You Dig?
- How can I stay safe around electricity?
Bills and payments
- Why is my power bill so high?
- How can I reduce my power bill by being energy efficient?
- Why have I been charged a supply charge?
Solar energy
- What is the Distributed Energy buyback Scheme?
- What is Feed-In Management (FIM) provisioning?
- Why is there a limit on the solar capacity for each town?
My account
- How do I set up direct debit on my electricity account?
- I’m moving house – how do I open or close my electricity account?
- What other fees and charges may I have to pay with regards to my electricity account?
Connecting and disconnecting
- Where do I start with getting electricity when building a new house?
- How long will it take to get a new connection?
- What forms do I need to complete to connect electricity to my property?
Faults and emergencies
- I don’t have power. What do I do?
- I’ve been issued a fault notice/inspectors advice note. What is it and what do I do?
- What is a planned power interruption?
Miscellaneous
- What is the uniform tariff policy?
- What is cost reflective pricing?
- Why do I need to give Horizon Power access to my meter? I have a dog/locked gates.
Safety
- I’m renovating my home. What should I be aware of?
- What is Dial Before You Dig?
- How can I stay safe around electricity?
Let us know if you need any further assistance.
Fill in the form below or view our contact details to get in touch.