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Help & support
What type of customer are you?
How can we help you?
Bills and payments
- Why is my power bill so high?
- How can I reduce my power bill by being energy efficient?
- Why have I been charged a supply charge?
Solar energy
- What is the Distributed Energy buyback Scheme?
- What is Feed-In Management (FIM) provisioning?
- Why is there a limit on the solar capacity for each town?
My account
- How do I set up direct debit on my electricity account?
- I’m moving house – how do I open or close my electricity account?
- What other fees and charges may I have to pay with regards to my electricity account?
Connecting and disconnecting
- Where do I start with getting electricity when building a new house?
- How long will it take to get a new connection?
- What forms do I need to complete to connect electricity to my property?
Faults and emergencies
- I don’t have power. What do I do?
- I’ve been issued a fault notice/inspectors advice note. What is it and what do I do?
- What is a planned power interruption?
Miscellaneous
- What is the uniform tariff policy?
- What is cost reflective pricing?
- Why do I need to give Horizon Power access to my meter? I have a dog/locked gates.
Safety
- I’m renovating my home. What should I be aware of?
- What is Dial Before You Dig?
- How can I stay safe around electricity?
Bills and payments
- Why is my power bill so high?
- How can I reduce my power bill by being energy efficient?
- Why have I been charged a supply charge?
Solar energy
- What is the Distributed Energy buyback Scheme?
- What is Feed-In Management (FIM) provisioning?
- Why is there a limit on the solar capacity for each town?
My account
- How do I set up direct debit on my electricity account?
- I’m moving house – how do I open or close my electricity account?
- What other fees and charges may I have to pay with regards to my electricity account?
Connecting and disconnecting
- Where do I start with getting electricity when building a new house?
- How long will it take to get a new connection?
- What forms do I need to complete to connect electricity to my property?
Faults and emergencies
- I don’t have power. What do I do?
- I’ve been issued a fault notice/inspectors advice note. What is it and what do I do?
- What is a planned power interruption?
Miscellaneous
- What is the uniform tariff policy?
- What is cost reflective pricing?
- Why do I need to give Horizon Power access to my meter? I have a dog/locked gates.
Safety
- I’m renovating my home. What should I be aware of?
- What is Dial Before You Dig?
- How can I stay safe around electricity?
Let us know if you need any further assistance.
Fill in the form below or view our contact details to get in touch.
Get in touch
Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)
Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)