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Open, close or transfer an account

There’s a lot to think about when you’re moving house, so we’re here to make sure it’s as easy as possible to get your power connected and your account set up. 

If you're moving in or out of an existing property?

Let us know the address details, the date your moving in or out and we'll take care of the rest.

Tell us when & where at least 3 - 5 days before

Complete the online form to open a new account or log in to My Account online to transfer your account.

To speak with someone, call us on 1800 267 926, 8 am to 5 pm weekdays - just your account number or a copy of you last bill handy.

What other details will you need?

If you're new to Horizon Power - we'll also need your contact details and driver's license details (if applicable).

If you're closing an account - let us know where you would like the final bill emailed or mailed to.

If you hold a concession card, please have that handy as you may be eligible for concessions and rebates.

How long does it take to switch on or off the power?

In most cases, if you get in touch with us before 3pm, we can usually get you connected the next business day. In some cases, it can take up to 3 business days to get you connected.

If you're closing an account - we’ll email or send your final bill to your new address, after your next scheduled meter read.

Your Horizon Power account will be updated

When your account has been set up, we’ll send an email confirming your new or updated account details.

Use this number to register with My Account and access our online services, including our mobile app.

We hope you enjoy your new home.

Building a new home?

If your new home has no existing power connection, you'll need to install a meter and set up an account.

Learn more

Getting started so it's easier to manage your energy

Streamline your payments

We offer different direct debit options, depending on when and how often you like to make payments.

Log in to My Account to sign up for a direct debit plan, or explore our other payment options.  

Payment options
Check for concessions

You may be eligible for an energy rebate or subsidy if you hold a concession card (health care card, pensioner card).

We’ll add these to your account over the phone, or you can do this yourself by registering for My Account.

Concessions & rebates
Download our app

With our app, you can view your electricity use and see an estimate of what your next bill is likely to be. 

You can also make payments, view previous bills and loads more.  

Learn more about our app

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.