Life support equipment & critical load businesses

Our number one priority remains the safety and wellbeing of our customers and regional communities. We’re here to support our customers with life support equipment and 'critical load' businesses - before, during and after a power outage.

Do you have life support equipment at home?

If you or one of your family members uses life support equipment at home, then we need to know.

Please ensure that the equipment is registered with us, so that:

  • we can contact you in advance of any planned outages
  • we can prioritise power to your home in the event of an unplanned outage
Find out how to register

Is your business a 'critical load' business?

Critical businesses like emergency services, food manufacturers and hospitals are community lifelines. That's why if your business is eligible to be registered as a critical load:

  • we’ll work with you to ensure you're given advanced notice of any planned outages; and
  • prioritise restoring your power in case of an outage.
Check eligibility and apply

Create an outage action plan

If you have registered the life-support equipment at your premises with us, we’ll always try to contact you before any planned power interruptions. This will give you the opportunity to put a back-up plan into action:

Stay up to date with outages in your area with the Horizon Power app

Download the app to be the first to know about planned and unplanned power outages, faults and electricity supply interruptions when they occur.

Safety tip: generators

Always run portable generators outside as they produce deadly carbon monoxide. 

Learn more

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.