Menu

Get financial assistance

Get in touch early to find out about the help available.

Need more time to pay?

Whether you need a bit more time for one bill payment or you’re finding it hard to get on top of your bills in the longer term, we have a range of options that can help.

We're here to help

It’s important to contact us as early as possible so we can help you get back on track.

Hardship Utilities Grant Scheme

Hardship Utilities Grant Scheme

You could be eligible for help through the Department of Communities Hardship Utilities Grant Scheme (HUGS). Depending on where you live and if you meet the eligibility criteria, you could receive up to $960 of assistance per financial year.  

If you're eligible, we can get the HUGS application process started on your behalf. 

Learn about HUGS

Do you receive Centrelink payments?

Centrepay is a free direct bill-paying service offered to customers receiving Centrelink payments.

You may also be eligible for an energy concession, rebate or subsidy.

Check concessions
Do you receive Centrelink payments?
Speak with a Customer Relationship Officer

Speak with a Customer Relationship Officer

Our dedicated Customer Relationship Officers are here to help you get back in control of your energy bill. They may be able to:

  • Check if you’re eligible for any concessions, subsidies or payment arrangements. 
  • Discuss if Centrepay is right for you. 
  • Check if you are eligible for the HUGS financial hardship payment.
  • Put you in touch with a financial counsellor.
Call us

Ways to save

Get tips to be more energy efficienct at home and learn how to keep track of your energy use. 

Energy saving tips

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.