My account

We generate, distribute and retail electricity throughout regional WA. 

Enjoy the convenience of having your electricity bills sent directly to your inbox.

My Account allows you to perform a number of simple self-service functions online at your own convenience by accessing your account 24 hours a day, 7 days a week.

With My Account you can easily view previous electricity bills and look at your payment history and energy consumption. 

With My Account you can easily check your account balance, view previous bills and look at your payment history. You will be able to view any requests you have raised with us and view your billed electricity consumption.

My Account makes it easy to update your account details such as phone number, email address and postal address online.

Please call the prepayment account enquiry line - 1800 447 707. The account enquiry line is open from 8 am – 5 pm. 

The State Government sets electricity prices in Western Australia and the amount you pay depends on the tariff you are on. Residential tariffs and Business tariffs are published on our website. 

The price increases announced by the State Government are a result of government policy to bring the price of electricity more in line with the cost of supplying electricity to households and businesses.

Your electricity bill will tell you which tariff is currently applied to your account and the rates charged. If you think you are on the wrong tariff, please contact us on 1800 267 926 if you are a residential customer or 1800 737 036 if you are a business customer between 8 am and 5 pm weekdays.

When you open an electricity account with us, a tariff is applied based on the information you provide and historical data relating to an existing property. Information about the tariffs available can be found on our website for Residential and Business customers.

We charge a one off account establishment fee and other fees apply for reconnection, special meter reads, meter testing, overdue account notices and rejected payments.

See the full list of forms, fees & charges here.

If you’re moving home, please let us know as soon as possible so we can arrange a final meter read at your existing account address and register your new address to your account from the day you move. 

We offer several direct debit plans to make it easier to pay your bill. Visit our payments page and find a plan that suits your needs.