Critical load application

The health and safety of the community can be put at risk if critical organisations and businesses experience a power outage. If yours is one of them, it’s important to complete a critical load application form and return it your local Horizon Power office.

We'll ensure you are given priority reconnection in the event of an unplanned outage and plenty of advance notice for planned outages in your area.

Check if you're eligible

We've listed some examples of eligible industries on this page. You'll need to provide the details for each site you wish to register as a critical load using our online form.

Submit the form

Submit your completed application form at the details below. We’ll send you a letter to confirm the outcome of your application.

Create a back up plan

While we will do everything in our power to ensure you never lose power, it’s essential you also have a pre-arranged action plan for unexpected outages.

What businesses are eligible? 

Your business or organisation is eligible for critical load status if a power outage will have serious economic, health, environmental or public safety consequences. 

Below are some examples.

Area of concern Critical business or organisation
Provision of essential services   Water, gas, communications, emergency services, ambulance, police, electrical hazards. 
Public health and safety  Hospitals, aged care facilities, prisons, etc. 
Environmental protection  Sewage facilities and processing plant. 
Supply of goods and services  Shopping centres, heavy industrial, cold storage facilities, etc. 
Animal suffering  Animal care or processing plants. 
Food processing  Milk, bread, fresh producers.           
Public communications  Emergency services communication sites. 

Safety tip: generators

Always run portable generators outside as they produce deadly carbon monoxide. 

Learn more

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.