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Our performance

Horizon Power connects over 48,000 households and businesses to 38 different networks across the largest (and most amazing) area of any Australian energy provider. We're exploring new and innovative ways to transform the energy sector today - to support future-ready, greener communities tomorrow. 

2020/21 results

Horizon Power recorded a $17 million net profit after tax - up 52% from the previous financial year. This strong financial performance was achieved without compromising on our commitment to regional growth and vibrant communities.

The impact of COVID-19 has been far-reaching and significantly impacted our customers - resulting in us making changes to the way we work to ensure our customers are well supported throughout these challenging times.

Key highlights

Our customers

Our customers

More than $40 million provided to customers in COVID-related relief payments and support measures.

Our community

Investing over $75 million in 18 energy projects across regional WA - as part of the State Government’s regional economic recovery program.

Our community
Our people

Our people

Despite an increase in capital expenditure and the challenges of delivering projects in remote geographical areas during a pandemic, our team achieved a stellar safety performance - notching up a 2nd consecutive year of no lost time injuries or illnesses.

Our environment

World-first demonstration powering a whole regional town on 100% renewable energy for 80 minutes in Onslow.

Our environment

2020/21 results

Being an Energy Charter signatory underpins our commitment to place the customer at the centre of all that we do.

This year we took significant steps to become a more customer-centric organisation - with guidance and collaboration from our customers and fellow signatories.

Key highlights

Principle 1

Principle 1

We'll put customer at the centre of our business and the energy system.

Using our Integrated Resource Planning (IRP) framework, we completed community engagement in Exmouth and Leonora to explore ways to co-create innovative energy solutions into future energy system design.

As a result of the demand from these communities - we're developing solutions incorporating a much higher proportion of renewables.

Principle 2

We will improve energy affordability for all customers

We're currently on track to deliver a 4% reduction in customer energy bills by the end of the 2021/22 financial year - as part of our commitment towards a 10% reduction by the end of 2025.

Some of the projects underway to help deliver these savings include installing Energy storage in regional towns to enable more rooftop solar, our Solar Schools and Smart Streetlight replacement programs.

Principle 2
Principle 3

Principle 3

Provide energy safely, sustainably and reliably

We're improving the safety, affordability and reliability of electricity for residents of 13 of the remotest Aboriginal communities.

The Aboriginal Community Embedded Networks project will deliver a higher level of customer service to customers and ensure everyone receives utility-standard operations and consumer protections, regardless of where they live

Principle 4

Improve the customer experience

We opened our new Customer Experience Centre in Broome in May - offering an innovative, hands-on, experiential interaction for local customers.

Bringing this service home to a regional base creates new jobs and provides our customers with face-to-face interactions with locals who understand the reality of living and working in some of WA’s most remote communities.

Principle 4
Principle 5

Principle 5

Support customers facing vulnerable circumstances

Two new Customer Relationship Officer roles were created to proactively work with and support customers facing vulnerable circumstances.

Our customer outreach efforts supported a 4.5% uplift in concessions applied to customer accounts. Many households were on government benefits for the first time and were unaware they were entitled to these energy concessions.

Areas to improve on this year...

2020/21 results

Measuring our social impact ensures that we hold ourselves accountable to our communities:

  • measuring the delivery of our ambition; and
  • continually improving how we operate to create sustainable outcomes.

We're tracking against six objectives

Aligned to regional growth and vibrant communities

In 2020/21 we delivered...

In 2020/21 we delivered...

  • 17 roles in regional WA - four employees who identify as Aboriginal
  • 13% increase in rooftop solar PV - from 30.1 MW to 34.1 MW
  • Purchased 16.2 GWh of renewable energy from our customers - up 55% from 2019/20
  • Awarded 5.5% of contracts less than $50,000 to Aboriginal businesses

This year we're focusing on...

This year we're focusing on...

Yearly results

View our current and historical business, regulatory and social impact results.

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.