Connecting over 47,000 households and businesses to 38 different networks across the largest (and most amazing) area of any Australian energy provider. That's why we're exploring new and innovative ways to transform the energy sector today. Creating future-ready, greener communities tomorrow.
2023/24 results
Our business continues to evolve and adapt to the changing clean energy landscape, delivering both utility-scale and behind the meter renewable energy solutions.
We've expanded our asset base with standalone power systems, centralised solar and battery storage. And renewable energy purchased from customers has increased.
Enabling more opportunities for customer-led decarbonisation is an increasing focus for us
This has led to:
- WA's first vehicle-to-grid EV charging trial;
- continued delivery of Australia's longest EV charging network to support the uptake of EVs;
- working with the State Government to activate new, clean energy transmission corridors in the Pilbara; and
- delivering on our commitment to energy equity through new customer products.
Key highlights
Our customers
Our Smart Connect Solar product is enabling more customers to install rooftop solar - generating cleaner energy and reducing their power bills.
Additional bill payment support and energy efficiency education is being provided through the:- Energy Ahead program;
- Sunshine Saver; and
- Household and Small Business electricity credits on behalf of the State Government.
Our community
Our vast, regional footprint has grown - now servicing 170 remote Aboriginal communities.
We launched the Kimberley Communities Solar Saver program - a distributed solar farm concept focused on delivering increased renewables in WA’s far north. We also delivered bill reducing rooftop solar solutions to schools and the Derby Regional Hospital.
We've also awarded 123 grants through our $1.1 million dollar Community Partnerships program.
Our people
Our values of safety, team, integrity and customer lay the foundation for how we treat each other. This underpins the strong culture required to deliver high-quality services.
- Our leaders engaged in almost 1,500 key performance indicators on Safety, Health and Wellbeing.
- Leadership training on managing psychosocial risk in the workplace was delivered, as we mature our approach to safety.
- More than a third of our employees now live and work in regional WA, including regionally based trainees.
- Stage two of our Employee Value Proposition is underway.
Our environment
We continue to align our energy solutions to the principles of sustainability, reliability and resilience. So the actions we take today - foster a sustainable tomorrow.
Our engagement with Aboriginal and local communities is fundamental to this philosophy. We respect the Aboriginal peoples' deep connections with the land. And support their aspirations for a liveable and vibrant future.
We continue to adhere to environmental frameworks and governance. And we're proud to achieve zero reportable environmental incidents again this year.
Energy Charter Disclousure Report
Our Horizon Power customers are at the centre of everything we do. We’re continuing to provide sustainable, innovative and affordable electricity for our customers and communities across WA, supporting our local businesses and maintaining our commitment to our Aboriginal and Torres Strait Islander peoples and the land.
Here is an overview of our principles and just some of the measures we’ve introduced over the past year. Read our Energy Charter Disclosure Report for even more initiatives, programs and energy solutions.
Key highlights
Principle 1
We will put customers at the centre of our business and the energy system.
We are always looking for ways to engage with our customers, understand their needs and support them as WA’s energy transition unfolds.
Customers in some towns were not able to access rooftop solar due to hosting capacity constraints and technical challenges, so we launched Smart Connect Solar in February 2024. Putting our advanced Distributed Energy Resource Management System (DERMS) to work has meant that even more customers can enjoy the potential bill savings and renewable energy benefits of solar, while also involving a range of regional solar installation businesses.
Our Horizon Power Customer Council, a collaborative, customer-led advisory body representing our diverse regional and remote customer base, has continued to meet four times each year to discuss energy issues across our regions, including cost-of-living pressures and regional business challenges.
Principle 2
We will improve energy affordability for our customers.
The cost of living pressure is being felt across Australia and we understand the impact this is having for our customers. Over the past year, we facilitated the payment of the 2023 National Energy Bill Relief payments on behalf of the WA State and Commonwealth Governments, providing a minimum of $400 in financial relief for WA households and more for concession card holders.
To improve energy equity and create bill saving opportunities for our customers who may never be able to participate in their own rooftop solar, we launched Sunshine Saver which is providing ~11% bills savings, and the Kimberley Community Solar Saver program which provides shared savings benefits across communities. More savings were enjoyed in our Esperance Energy Transition Project, where customers who chose to switch to electric alternatives after the reticulated gas supply stopped were able to see between 14% and 59% savings on their energy bills.
Principle 3
We will provide energy safely, sustainably and reliably.
Balancing affordable, reliable energy with our ambitious plans for decarbonisation is a top priority for us at Horizon Power. Our customers depend on us to meet their energy needs today, while planning for a cleaner and sustainable future.
On 1 July 2023, we assumed responsibility for power generation, network operations and retail service delivery to 117 remote communities formerly under the Department of Communities
Many towns in remote parts of WA have traditionally relied on diesel for energy generation, which has high operational costs and undesirable carbon emissions. Our Mid West Solar Program has delivered centralised solar farms and Battery Energy Storage Systems (BESS) in five towns and is expected to reduce 2,100 tonnes of carbon emissions annually. This program has also supported local businesses throughout the construction, commissioning and maintenance processes.
Principle 4
We will improve the customer experience.
We recognise the challenging conditions our remote and regional customers continue to experience. Our Customer Experience strategy is designed to streamline our service channels and create more choices for our customers.
Changes to our call centre mean an increasing number of our customer calls are now answered by regionally based staff. This connects our customers with support from members of our team who also live and work in regional WA and have first-hand experience with the unique challenges this involves.
In the past year, we expanded Customer Service on the Move to serve another 10 remote towns, bringing personalised service to even more of our customers. In the past year our team has also visited community centre locations to make it easier for our elderly or customers in vulnerable circumstances to receive the benefit of in-person services.
Principle 5
We will support customers facing vulnerable circumstances.
We are here to support customers in vulnerable circumstances who may be experiencing situations related to life support, family and domestic violence and financial hardship. We also understand that vulnerability exists across our regional customers for many reasons, including language, cultural, disability, health and literacy barriers, along with the unique challenges our business customers face.
As an example, in the past year we launched Energy Ahead (previously known as the Household Energy Efficiency Scheme) in Broome, Fitzroy Crossing, Derby and Bidyadanga in the Kimberley region. This program involves in-person visits to households to help our most vulnerable customers explore ways to help improve energy efficiency and reduce electricity costs.
2022/23 results
Measuring our social impact ensures that we hold ourselves accountable to our communities:
- measuring the delivery of our ambition; and
- continually improving how we operate to create sustainable outcomes.
In 2022/23 we delivered...
- Since FY20 Horizon Power has created 26 roles in regional WA. Including eleven employees who identify as Aboriginal and Torres Strait Islander.
- Total Greenhouse Gas (GHG) Intensity decreased 9.3%.
- Purchased 23.02 GWh of renewable energy from our customers. An increase of 18%
- The % contracts >$50k awarded to Aboriginal and Torres Strait Islander businesses increased by 5.3%.
This year we're focusing on...
- Increasing uptake of rooftop solar enabled by energy storage in regional towns
- Reducing carbon emissions through the installation of centralised renewables
- Increasing procurement from local, regional suppliers
What we're working towards
We are committed to supporting the communities in which we live and work to grow and thrive in a transformational time for the energy sector.
Reducing customer energy bills
Solar Schools project
Zero refusals connecting rooftop solar by 2025
Energy storage in regional towns
80% reduction in carbon emissions by 2030
Denham hydrogen plant
Native title and heritage compliance
Service Area Heritage (SAH) agreements
100% of systems with grid-based renewables by 2030
Shark Lakes renewable energy projectAnnual corporate performance results
View our current and historical business, regulatory and social impact results.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.