I have a prepayment meter (PPM). Who can I contact if I have a question?

Please call the prepayment account enquiry line - 1800 447 707. The account enquiry line is open from 8 am – 5 pm. If your call is about a fault, please call the fault number on 132351. Click here for other ways to contact us.


Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.