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WA Household and Small Business
Electricity Credit announced

For eligible Horizon Power customers.

 

The Federal and WA State Governments have jointly funded energy bill relief - to help ease cost of living pressures.

The good news is you don’t need to apply! Any eligible customers will automatically receive their first credit instalment from 20 July 2024. The second credit instalment will be applied to your account from 7 December 2024.

How much bill relief will I receive?

$700
Household Electricity Credit

For customers currently on the A2 Residential tariff, MyPower or Prepaid Power plans.

Household Terms & Conditions

$725
Small Business Electricity Credit

For customers currently on the K2, C2, D2, and L2 Business tariffs or MyPower Business 3kW - 15kW plans.

Small Business Terms & Conditions

Paid in two instalments

Both credit offset payments will be applied to eligible customer accounts - supplied electricity by Horizon Power as of 17 June 2024 for the first instalment and 18 November 2024 for the second instalment.

From 20 July 2024

First 50% payment to appear on customer’s first bills:
  • $350 for households
  • $362.50 for small businesses

From 7 December 2024

Second 50% payment to appear on customer bills:
  • $350 for households
  • $362.50 for small businesses

Ways we can help make it easier to manage your bills

Do you hold a concession card?

If you hold a valid concession card, you could be eligible for a number of rebates which could reduce the cost of your energy bills.

We offer these rebates and subsidies to eligible customers on behalf of the State Government.
Learn about concessions & rebates

Are you struggling to pay your bill?

We're here to help if you are are having trouble paying your bill and need more time to pay.

We'll work with you to set up support measures that work for your circumstances, as well as providing practical advice on how you can reduce your energy usage.
Find out about the help available

Explore our energy saving tips

Do I need to do anything to apply for the offset?

Great news, you don’t need to apply! Any eligible customers will automatically receive their first credit instalment from 20 July 2024. The second credit instalment will be applied to your account on 7 December 2024.

  • What is the $700 WA Household Electricity Credit Offset?

    The Western Australian Government announced the $400 Western Australian Household Electricity Credit on 9 May 2024.

    On 14 May 2024, the Commonwealth Government announced $300 of additional energy bill relief funding for households through the Energy Bill Relief Fund Extension.

    Funded by both the Commonwealth and Western Australian State Governments, the purpose of the 2024 Offset is to assist eligible residential electricity customers with the rising cost of living by providing a one off non refundable account offset that is to be applied to an eligible residential electricity account.

    The value of the 2024 Offset is $700 (GST free) payable over two instalments of $350 each with the first payment being applied to eligible residential accounts on 20 July 2024 and the second payment being applied to eligible residential accounts on 7 December 2024.

  • Who's eligible for the credit offset?

    Both credit offset payments will be applied to eligible residential customer accounts that are supplied electricity by Horizon Power under an eligible residential product as of 17 June 2024 for the first offset on 20 July 2024 and 18 November 2024 for the second offset on 7 December 2024.

    Customers will not need to apply for these offset payments, as we will automatically identify eligible residential customer accounts.

    Eligible residential products include:

    The Home Plan (A2) Tariff.

    • All non-regulated residential products including the Sunshine Saver, Smart Connect, My Power and grandfathered products along with pilot products offered by Horizon Power targeting residential customers.
    • Pre-payment meter accounts on one of the above residential tariffs; and
    • Pilot products offered by Horizon Power targeting residential customers.
  • Can I get the credit offsets refunded to my bank account?

    No. The credit offset payments cannot be transferred or refunded to a financial institution account. If you’re moving supply address in WA and are being billed by Horizon Power or Synergy, you can transfer any remaining credit offset balance on your existing account to your new account.

    This will be applied to future bills at the new supply address. If the account holder closes their Horizon Power account and the offset has not been fully applied to the account, any remaining balance will be returned to the WA State Government and not refunded or “cashed out”.

  • I'm not billed by Horizon Power. Will I receive an equivalent to the credit offset?

    Yes. The WA State Government has advised that households who are not billed for their electricity use by Horizon Power or Synergy – such as residents of caravan parks, retirement villages or apartment buildings, will be eligible for an equivalent credit, except in exceptional circumstances.

    Households who are not billed by Horizon Power or Synergy and that were registered for the Energy Concession Extension Scheme (ECES) on 17 June 2024, will receive an equivalent credit automatically through the ECES.

    For details on the application process for households not billed directly by Horizon Power or Synergy and for those who are not eligible for ECES visit wa.gov.au.

  • What is the eligibility cut off date?

    To be eligible for the first payment, residential customers must have an eligible account as of 17 June 2024.

    Customers who open an eligible account after 17 June 2024 but before 18 November 2024 will only be eligible for the second payment, that will be made in December 2024.

  • Will I get the credit offsets if I have closed my account?

    No. Your account must have been open from 17 June 2024 and 18 November 2024 for the payment dates of 20 July 2024 and 7 December 2024 (qualifying dates).

    If you have already closed your account and are looking to re-open it and are needing some support, we encourage you to contact us so we can assess your circumstances to see what assistance we can provide.

  • Can I get more than one payment on the same account?
    Eligible customer accounts are only entitled to one Household Electricity Credit offset payment and one Commonwealth Energy Bill Relief credit offset payment.
  • Do I need to do anything to apply for the credit offset?

    No. The first instalment of $350 will be automatically added to eligible Horizon Power accounts from 20 July 2024 and the second instalment will be made on 7 December 2024.

    You will not need to apply for the payment.

  • What is the $725 Small Business Electricity Credit Offset?

    The Western Australian Government announced the $400 Small Business Electricity Credit on 9 May 2024.

    On 14 May 2024, the Commonwealth Government announced $325 of additional energy bill relief funding for small businesses through the Energy Bill Relief Fund Extension.

    Funded by both the Commonwealth and Western Australian State Governments, the purpose of the 2024 Offset is to assist eligible small business and charity electricity customers with the rising cost of living. The offset is to be applied as a one-off non refundable account offset to eligible small business and charity accounts.

    The value of the 2024 Offset is $725 (GST Free) and will be payable over two instalments of $362.50 with the first payment being applied to eligible customer accounts on 20 July 2024 and the second payment being applied on 7 December 2024.

  • Who's eligible for the credit offset?

    The WA Small Business Electricity Credit (2024 Offset) and the Commonwealth Energy Bill Relief (2024 Offset) will be applied as an offset payment to eligible small business or charity customer accounts that are supplied electricity by Horizon Power under an eligible supply contract as of 17 June 2024.

    Customers will not need to apply for these offset payments, as we will automatically identify eligible small business and charity customer accounts.

    Eligible small business products include:

    • L2
    • K2
    • C2
    • D2
    • MyPower Business plans 3kW - 15kW
    Even if the Eligibility Criteria is met, each of the following accounts are not Eligible Accounts (Excluded Accounts):
    1. an account held by a local government authority, council or entity created pursuant to the Local Government Act 1995 (WA); or
    2. an account held by a Western Australian or Commonwealth Government statutory authority, trading enterprise, department, or agency; or
    3. an account held by a telecommunication company that is, for example part of the corporate group of, Telstra, Vodafone, Optus or the National Broadband Network; or
    4. an account held by an authorised deposit taking institution where the entity is, for example part of the corporate group of, Westpac, Australian and New Zealand Banking Group, Commonwealth Bank or National Australia Bank; or
    5. an account held by a major mining or resources operator, that is, for example part of the corporate group of, BHP, Rio Tinto, FMG, Chevron and Woodside; or
    6. an account for temporary electricity supply for the purposes of constructing premises; or
      an account where consumption at the premises was more than 50MWh in the 12 months prior to 9 May 2024; or
    7. an account where Horizon Power reasonably expects consumption for the account to be greater than 50MWh over a 12-month period.
  • Can I get the credit offsets refunded to my bank account?

    No. The credit offset payments cannot be transferred or refunded to a financial institution account. If you’re moving supply address in WA and are being billed by Horizon Power or Synergy, you can transfer any remaining credit offset balance on your existing account to your new account.

    This will be applied to future bills at the new supply address. If the account holder closes their Horizon Power account and the offset has not been fully applied to the account, any remaining balance will be returned to the WA State Government and not refunded or “cashed out”.

  • I'm not billed by Horizon Power. Will I receive an equivalent to the credit offset?

    Information on eligibility and payment criteria for small businesses that are not directly supplied by Horizon Power will be provided by The Small Business Development Corporation in due course.

    For more information contact grants@smallbusiness.wa.gov.au.

  • What is the eligibility cut off date?
    To be eligible for the first payment, small business customers must have an eligible electricity account and hold a valid ABN as of 17 June 2024.
  • Will I get the credit offsets if I have closed my account?

    No. Your account must have been open from 17 June 2024 and 18 November 2024 for the payment dates of 20 July 2024 and 7 December 2024 (qualifying dates).

    If you have already closed your account and are looking to re-open it and are needing some support, we encourage you to contact us so we can assess your circumstances to see what assistance we can provide.

  • Can I get more than one payment on the same account?
    Eligible customer accounts are only entitled to one Small Business Electricity Credit offset payment and one Commonwealth Energy Bill Relief credit offset payment.
  • Do I need to do anything to apply for the credit offset?

    No. The first instalment of $362.50 will be automatically added to eligible Horizon Power accounts from 20 July 2024 and the second instalment will be made on 7 December 2024.

    You do not need to apply for the payment.

Need additional support?

Then we're here to help. Call us anytime between 8am - 5pm or send a message and we'll be in touch as soon as possible.

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