Bills & payments

If you are struggling to meet the payment required, please contact us as soon as possible to discuss the options available. 

Our Energy saving tips page has lot's of information about changes, including our energy calculator, you can make to be more energy efficient and save money. Our mobile app also offers energy efficiency tips and an appliance calculator.

Understand your bill explains everything you need to know, including for customers who have renewable energy installed. 

Your bill has two components, a fixed daily supply charge and an amount for the electricity you have used. The supply charge is the cost associated with getting electricity to your home or business – installing and maintaining the poles, wires and other infrastructure.

We offer a number of payment methods to make paying your bill as easy as possible, including online, telephone, cheque, direct debit and BPAY.

We only disconnect as a last resort. Horizon Power works with customers who are unable to pay their electricity bill to help them pay the account to avoid disconnection.

Please contact us as soon as possible so we can help you manage your account and avoid disconnecting your electricity supply.

MyPower is a demonstration product, previously offered to customers in Broome and Port Hedland. While the product is no longer available to new customers, existing MyPower customers can choose to either remain on the product or switch to the standard tariff.

If you are an existing customer, you can find out more about managing your account on our MyPower pages.

Under the State Government’s Uniform Tariff Policy everyone in the State pays the same price for electricity regardless of where they live – in large metropolitan areas where the cost of purchasing, generating, distributing and retailing electricity is lower or regional and remote areas of the State where the costs are often higher. 

Most customers of Horizon Power pay a tariff that is much lower than the actual cost of purchasing or generating, distributing and retailing electricity. The difference between the tariffs most customers pay and the actual cost is subsidised by the State Government.

If you hold a concession card and are on the A2 Residential Tariff, you may be eligible for one or more rebates or subsidies.

To apply for a rebate or subsidy, please call us on 1800 267 926 or download an application form which is available on the Concession, rebates and subsidies page.