What to do before, during & after a power outage

We understand power outages are disruptive and they can happen without notice.

Unless it’s an emergency, we'll let you know at least three days before a planned power interruption is scheduled in your area.

If the outage is unexpected, our local response teams work 24 hours a day, seven days a week to respond to faults as they occur. While we work hard to restore power as quickly as possible, there are some simple things you can do before, during and after an outage to make it a little easier to manage.

Preparing for an outage

Life support equipment & critical load businesses

Our number one priority remains the safety and wellbeing of our customers and regional communities. We’re here to support our customers with life support equipment and 'critical load' businesses - before, during and after a power outage.

How we can support you

Stay safe in severe weather

Severe weather events, like cyclines, storms and floods, are part of life in Regional Western Australia. So, it’s important you know how to stay safe when severe weather impacts our electrical network.

Preparing for severe weather

Check everyone is out of harms way

Call us immediately on 13 23 51 for any of the following:

Before you report an outage

If everyone is safe

When your power returns after an outage you may need to:

You may be eligible for compensation

If your power supply is interrupted and the interruption is caused by us, you could be eligible to make a claim for compensation - in recognition of the inconvenience caused.

There are a few different claim types dependent on the outage type, duration and if you experience any loss or damage to your property.

Check if you're eligible

Why do we have outages?

While we do everything possible to keep the power on, there are several reasons your power supply may be interrupted.

About outages

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.