We encourage all customers to be mindful of scammers posing as Horizon Power and Western Power customer service teams.
Learn more
Close
Miscellaneous
How do I make a complaint?
We strive to provide the best possible customer service at all times. If you feel we have not managed your concerns adequately or met the service standards outlined in our Customer Charter, you may lodge a formal complaint here.
Let us know if you need any further assistance.
Fill in the form below or view our contact details to get in touch.
Get in touch
Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)
Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)