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App
- Does Horizon Power have an app?
- What devices does the Horizon Power app work on?
- What are the benefits of the Horizon Power app?
- How do I download and log in to the Horizon Power app?
- Do I have to be a My Account customer to download the app?
- How is the app different to My Account?
- I have forgotten my four digit PIN. What should I do?
- I’m having problems with the app. What should I do?
- Is the Horizon Power app secure? How do I know my personal information is safe?
- Can I monitor my electricity usage in the app?
- How is the estimated current spend and estimated projected spend in the app calculated?
- The projected bill is not what I was expecting. How accurate is this figure?
- How current is the electricity usage information in the app? Is it real-time?
- Can I update my details in the app?
- Can I see power outages in the Horizon Power app?
- How do I give feedback about the Horizon Power app?
- After I have downloaded the app and registered for My Account, how long will it take before I have access to the app?
- Can I make payments through the Horizon Power app?
Let us know if you need any further assistance.
Fill in the form below or view our contact details to get in touch.
Get in touch
Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)
Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)