What to expect...
Here's some information about who is eligible for support, how to apply and what these changes will look like on your electricity bill.
I live in Fitzroy Crossing, Camballin, Looma or Yungngora. What support can Horizon Power provide to help me with my electricity account?
If you live in any of the towns above that were directly affected by the floods, you may be eligible for the flood relief package.
The immediate support available includes:
- all existing charges incurred in your current billing cycle will be cancelled
- any outstanding debts incurred prior to your current billing cycle will be forgiven
- you won't be charged any new electricity daily supply charges until April 2023
- if you have a prepaid meter, accrued emergency credit will be waived
There’s nothing you need to do. We will automatically apply these changes to your account and any credits or waivers will appear on your next bill.
Moving forward, you will continue to be charged for the electricity that your property consumes and you can learn more about these charges here.
I live in the Kimberley – but not in an area that was directly affected by the floods. Am I eligible for any support from Horizon Power?
You must be located in Fitzroy Crossing, Camballin, Looma or Yungngora to qualify for the flood relief package. However, depending on your circumstances we may be able to help.
For example, if you're providing free accommodation for flooding evacuees or your business has been negatively impacted in some way, you should get in touch to discuss your situation.
If you’re having trouble paying your bill, we also offer flexible payment plans and extensions and will temporarily waive any late fees. We will consider assistance on a case-by-case basis.
Is my business eligible for the Kimberley flood relief package?
The flood relief package is available to local businesses located in Fitzroy Crossing, Camballin, Looma and Yungngora.
It’s important to note that Government organisations and subsidiaries of large state or national companies do not qualify for the Kimberley flood relief package.
I have a prepaid meter. What support can Horizon Power provide?
If you live in a town directly affected by the floods (Fitzroy Crossing, Camballin, Looma and Yungngora), we've wiped all existing emergency debt from all prepayment accounts. This means that those accounts will either go back to:
- zero credit (if they had gone into negative credit prior to the floods) or
- the amount of credit that was against the relevant account prior to the floods
Also, prepayment customers will only need to pay for any energy consumed and you will need to add credit to your prepaid meter as you normally do. Daily supply charges won’t be applied until April 2023. Learn more about how these charges work.
There’s nothing you need to do and we will automatically apply these changes to your meter.
If you live in an area of the Kimberley that was not directly affected by the floods but are providing housing for displaced family and friends, there may be support available. We will consider assistance on a case-by-case basis, so it's important to get in touch with us early.
- I’m unsure if I qualify for assistance with my electricity account. Where can I find out if I’m eligible?
I live in an area affected by the Kimberley floods. Is my electricity free of charge now?
No – the electricity your property consumes will be charged as normal, however you may be eligible for immediate support with your bill.
The flood relief package provides immediate financial relief for customers who live in a town directly affected by the floods, with additional support provided to customers in other Kimberley towns on a case-by-case basis.
I’m having trouble paying my electricity bill. What help is available?
If you've been affected by the floods and are struggling to pay your bill – please get in touch.
We offer flexible payment plans and extensions and will temporarily waive any late fees. Requests for additional support will be considered on a case-by-case basis.
- I am providing housing to family/ friends that were displaced during the Kimberley floods. Am I eligible for support with my electricity bill?
- Where can I get a copy of my electricity bill?
- I have a prepaid meter and I’m having trouble adding credit to my meter. What should I do?
I live in the Kimberley and was expecting my electricity bill in early February. Where is it?
You may experience a short delay with receiving your next bill (up to two weeks) while we’re busy applying the flood relief credits and waivers to eligible accounts in flood affected towns.
I am eligible for the flood relief package. When will the changes appear on my electricity bill?
Bills issued for charges incurred in your current billing cycle will have the flood relief package credits and waivers applied.
I’ve received a credit on my electricity bill. Can I exchange it for cashhave this refunded or transfer it to another account?
No. The flood relief package is designed to provide you with immediate financial relief with your electricity bill and cannot be refunded or transferred to another account.
What is a daily supply charge on my electricity bill?
Daily supply charge (the cost to have power available at your property)
This is the daily cost that you pay in order to receive power to your property. The cost is a fixed daily amount which is based on your current electricity tariff, calculated across the supply period (approximately 60 days).
Under the flood relief package, we’re waiving the daily supply charge for eligible customers until April 2023.
Energy consumption charges (the cost of the energy you use)
It’s important to note that you will continue to be charged for the electricity your property consumes, which varies, depending on the number of units of electricity you’ve used in the supply period and the cost per unit (which depends on your tariff).
Learn more about the different parts which make up your energy bill.
My power is still off. How do I get reconnected?
Flood affected properties may need to be disconnected and electrical repairs completed before these properties are safe to reconnect to the network. Contact a WA Licenced Electrical Contractor to inspect and repair the damage. You’ll need to arrange this work at your expense.
Read our step-by-step reconnection process to find out more.
My property was damaged in the floods and the power was disconnected. Will Horizon Power charge me to have my power reconnected?
If your property was damaged by the flood and requires electrical work to keep it safe - we'll waive all related disconnection, reconnection and meter related fees (if applicable) for up to 12 months. We'll also waive the cost to replace or repair a damaged meter.
If your property requires electrical repairs, contact a WA Licenced Electrical Contractor to inspect and repair the damage. You’ll need to arrange this work at your expense. Learn more about the process to get your property reconnected.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.