If you’ve registered with My Account, you can use the same log-in details for our app. If you haven’t registered with My Account yet, our app will guide you through the process.
Once you’ve registered, it will take about 15 minutes for you to receive a notification that you can log into the app and choose a four-digit PIN. Your PIN is a secure way for you to quickly access the app’s features.
Frequently asked questions
After I have downloaded the app and registered for My Account, how long before I have access to the app?
It can take up to 15 minutes for you to receive a notification that you can log in to the app and finish setting up your four digit PIN.
I've forgotten my for four digit PIN. What should I do?
Select 'Forgot PIN' on the log in screen. You will be prompted to enter your details and choose a new PIN.
I’m having problems with the app. What should I do?
Let us know and we'll be in touch. Simply tap the 'More' icon on the home screen and select 'Feedback' to let us know you're having problems. We'll work to resolve the issue for you as soon as possible.
You can also try the 'Reset app' button in the Account menu slider to reset the app to the default setting and try registering again. We recommend you always download the latest version of the Horizon Power app.
Is the Horizon Power app secure? How do I know my personal information is safe?
Yes, the app is managed securely to Australian Standards. Your privacy is important to Horizon Power and we are committed to ensuring the confidentiality and security of your personal information. Please read the following pages for more information.
How is the estimated current spend and estimated projected spend in the app calculated?
The estimated current spend is based on how many units of electricity you have used so far in the current billing period. The current spend is calculated based on your tariff and fixed supply charge, including GST. This calculation excludes renewables or outstanding debts.
The predicted spend is an estimate only, and will become increasingly accurate as the end of the billing period approaches. The figure shown can vary due to factors such as actual usage and the proportion of the bill that is based on a fixed vs variable charge e.g. smaller bills will have a bigger proportional fixed charge. All amounts shown in the app are inclusive of GST.
The projected bill is not what I was expecting. How accurate is this figure?
The projected bill is a forward estimate only. It is calculated by multiplying the estimated current spend per day by the total number of days in your current bill period. The estimated current spend and estimated spend per day calculations are also available.
All calculations are recalculated daily and may change if your usage changes. The estimates only include the variable and fixed rates of your plan and exclude the following: your current balance, fee or credit transactions for rebates and subsidies and renewable buyback credits.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.