Public interest disclosure

The Public Interest Disclosure Act 2003 (PID Act) provides a process for the disclosure of misconduct within the public sector or by anyone performing a public function.

If you have information about serious wrongdoing or misconduct by Horizon Power, or a person or service provider associated with Horizon Power, you can make a public interest disclosure and your claims will be assessed and if required, investigated.

When you make a public interest disclosure, the PID Act offers certain protections for you and those who are the subject of your claims. These protections include not incurring any civil or criminal liability, protection from any disciplinary action, no liability for disclosure of confidential information and protection of your identity.

What type of wrongdoing can be reported?

You should report matters where investigation and correction is in the public interest. The sorts of issues that constitute public interest information include:

  • improper conduct
  • an offence under State law, including corruption
  • a substantial unauthorised or irregular use of, or substantial mismanagement of, public resources, funds or property
  • administration matters involving a substantial and specific risk of injury to public health or prejudice to public safety or harm to the environment.

Who can make a disclosure?

Horizon Power supports disclosures by employees, contractors and members of the community regarding information about corrupt or improper conduct that they believe on reasonable grounds to be true.

Who will the disclosure be reported to?

Horizon Power has designated Public Interest Disclosure (PID) Officers who are responsible for receiving and assessing disclosures. The PID officers hold the following positions at Horizon Power:

  • General Counsel and Company Secretary
  • Risk and Audit Manager
  • Risk and Audit Specialist

What information is required when making a disclosure?

To help us properly assess and if required, investigate the matter, sufficient information should be provided, including:

  • your name and contact details
  • the nature of the wrongdoing
  • who committed the wrongdoing
  • when and where the wrongdoing occurred
  • relevant background information and events
  • if anything has been done in response to the wrongdoing
  • contact details for anyone else who is aware of the wrongdoing and has allowed it to continue
  • if you are concerned about possible reprisal from making a disclosure

What happens after I make a disclosure?

A Horizon Power PID Officer will review and assess the information and contact you to obtain any further details required.

Can I make a disclosure to someone outside of Horizon Power?

Yes.  Disclosures can also be made through the Public Sector Commission (PSC) and Corruption and Crime Commission (CCC):

Public Sector Commission

Corruption and Crime Commission

More information

Before making a public interest disclosure you may find the following information helpful.


Complaints & feedback

For general matters related to your energy account or customer service experience, our team is here to help.

If you are dissatisfied with our service or have a grievance you wish to discuss, you can contact us. If you feel we have not managed your concerns adequately or met the service standards outlined in our Customer Charter, you may lodge a formal complaint.

Learn more

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