Help for family violence is available
At Horizon Power, we take our role in supporting regional WA seriously. If you’re experiencing domestic or family violence, or you’re supporting somebody in this situation, we want to help you find the help you need.
If you’re experiencing an immediate threat to your safety
Call 000 for emergency services. For crisis support or to talk to someone about your options - visit 1800 Respect or call their 24 hour hotline.
24 hour helplines...
For crisis support, counselling or to talk to someone about your options.
1800Respect
National Sexual Assault and Domestic Family Counselling Service.
Available 24/7.
13 Yarn
Dedicated Crisis Support for Aboriginal or Torres Strait Islanders.
Available 24/7.
LIfeline
Access to 24 hour crisis support and suicide prevention services.
Available 24/7.
How we can support you...
Our Horizon Power call centre team is trained to help customers who might be impacted by issues related to family violence, including managing your electricity account and helping you to avoid disconnection.
Speak to our team
We're to help and discuss your options.
Monday to Friday: 8am to 5pm.
Need an Interpreter?
Access the Interpreter service If English isn't your first language or someone you're support.
National relay service
Additional support services for anyone withhearing or speech difficulties.
Read our family violence policy
We’ve developed a guide to outline what help is available to you. Who to contact and what to do if you need help managing the impacts of family violence - including any impact on your electricity account.
External support services that can help
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Other crisis care and support services
Service Details More information Crisis Care WA Provides WA’s after-hours response to reported concerns for a child’s safety and wellbeing and information and referrals for people experiencing crisis.
Sexual Assault Resource Centre Provides a range of free services to people affected by sexual violence. -
Services for Aboriginal and Torres Strait Islander people
Service Details More information Aboriginal Family Legal Services A not-for-profit organisation that assists Aboriginal and Torres Strait Islander people to live free from family violence and sexual assault.
Offers free legal services, community education and early intervention and prevention programs.
Aboriginal Interpreting WA Provides interpreters accredited by the National Accreditation Authority for Translators and Interpreters (NAATI) in more than 18 Kimberley and central desert Indigenous languages to clients anywhere in Australia. Your Toolkit - financial support services Helps women and their children facing financial or other domestic abuse become empowered through increased skills and knowledge, supporting them on their journey to an independent, confident and safe life.
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Services for culturally and linguistically diverse people
Service Details More information Multicultural Women’s Advocacy and Support Promotes the safety of women from migrant, refugee, or culturally and linguistically diverse backgrounds.
Centrelink Multicultural and Multilingual Services Speak with a skilled bilingual service officer about Centrelink payments and services. Family Safety Pack Developed by the Australian Government with information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage.
It aims to reduce violence against women from CALD backgrounds, by ensuring they understand their rights and where to get support if needed.
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Services for children or young people
Service Details More information Kids helpline A free confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.
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Services for people of diverse sex, sexuality and gender
Service Details More information Living Proud LGBTI Community Services of WA Promoting the wellbeing of lesbian, gay, bisexual, transgender, intersex, queer and other sexuality, sex and gender diverse people in WA.
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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.