Help for family violence is available

At Horizon Power, we take our role in supporting regional WA seriously. If you’re experiencing domestic or family violence, or you’re supporting somebody in this situation, we want to help you find the help you need.

If you’re experiencing an immediate threat to your safety

Call 000 for emergency services. For crisis support or to talk to someone about your options - visit 1800 Respect or call their 24 hour hotline.

24 hour helplines...

For crisis support, counselling or to talk to someone about your options.

How we can support you...

Our Horizon Power call centre team is trained to help customers who might be impacted by issues related to family violence, including managing your electricity account and helping you to avoid disconnection.

Read our family violence policy

We’ve developed a guide to outline what help is available to you. Who to contact and what to do if you need help managing the impacts of family violence - including any impact on your electricity account.

External support services that can help

  • Other crisis care and support services
    Service Details More information
    Crisis Care WA

    Provides WA’s after-hours response to reported concerns for a child’s safety and wellbeing and information and referrals for people experiencing crisis.

    Call 1800 199 008

    Visit website 

    Sexual Assault Resource Centre Provides a range of free services to people affected by sexual violence.

    Call 1800 199 888

    Visit website

  • Services for Aboriginal and Torres Strait Islander people
    Service Details More information
    Aboriginal Family Legal Services

    A not-for-profit organisation that assists Aboriginal and Torres Strait Islander people to live free from family violence and sexual assault.

    Offers free legal services, community education and early intervention and prevention programs.

    Call 1800 469 246

    Visit website 

    Aboriginal Interpreting WA Provides interpreters accredited by the National Accreditation Authority for Translators and Interpreters (NAATI) in more than 18 Kimberley and central desert Indigenous languages to clients anywhere in Australia.

    Call 1800 330 331

    Visit website

    Your Toolkit - financial support services

    Helps women and their children facing financial or other domestic abuse become empowered through increased skills and knowledge, supporting them on their journey to an independent, confident and safe life.

    Call 1800 737 732 

    Visit website

  • Services for culturally and linguistically diverse people
    Service Details More information
    Multicultural Women’s Advocacy and Support

    Promotes the safety of women from migrant, refugee, or culturally and linguistically diverse backgrounds.

    Call (08) 9328 1200

    Visit website 

    Centrelink Multicultural and Multilingual Services Speak with a skilled bilingual service officer about Centrelink payments and services.

    Call 13 12 02

    Visit website

    Family Safety Pack

    Developed by the Australian Government with information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage.

    It aims to reduce violence against women from CALD backgrounds, by ensuring they understand their rights and where to get support if needed.

    Visit website

  • Services for children or young people
    Service Details More information
    Kids helpline

    A free confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia. 

    Call 1800 551 800

    Visit website 

  • Services for people of diverse sex, sexuality and gender
    Service Details More information
    Living Proud LGBTI Community Services of WA

    Promoting the wellbeing of lesbian, gay, bisexual, transgender, intersex, queer and other sexuality, sex and gender diverse people in WA.

    Call 1800 184 527

    Visit website 

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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.