Help for family violence is available
At Horizon Power, we take our role in supporting regional WA seriously. If you’re experiencing domestic or family violence, or you’re supporting somebody in this situation, we want to help you find the help you need.
24 hour helplines...
For crisis support, counselling or to talk to someone about your options.
How we can support you...
Our Horizon Power call centre team is trained to help customers who might be impacted by issues related to family violence, including managing your electricity account and helping you to avoid disconnection.
Read our family violence policy
We’ve developed a guide to outline what help is available to you. Who to contact and what to do if you need help managing the impacts of family violence - including any impact on your electricity account.
External support services that can help
Other crisis care and support services
Service Details More information Crisis Care WA
Provides WA’s after-hours response to reported concerns for a child’s safety and wellbeing and information and referrals for people experiencing crisis.
Sexual Assault Resource Centre Provides a range of free services to people affected by sexual violence.
Services for Aboriginal and Torres Strait Islander people
Service Details More information Aboriginal Family Legal Services
A not-for-profit organisation that assists Aboriginal and Torres Strait Islander people to live free from family violence and sexual assault.
Offers free legal services, community education and early intervention and prevention programs.
Aboriginal Interpreting WA Provides interpreters accredited by the National Accreditation Authority for Translators and Interpreters (NAATI) in more than 18 Kimberley and central desert Indigenous languages to clients anywhere in Australia. Your Toolkit - financial support services
Helps women and their children facing financial or other domestic abuse become empowered through increased skills and knowledge, supporting them on their journey to an independent, confident and safe life.
Services for culturally and linguistically diverse people
Service Details More information Multicultural Women’s Advocacy and Support
Promotes the safety of women from migrant, refugee, or culturally and linguistically diverse backgrounds.
Centrelink Multicultural and Multilingual Services Speak with a skilled bilingual service officer about Centrelink payments and services. Family Safety Pack
Developed by the Australian Government with information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage.
It aims to reduce violence against women from CALD backgrounds, by ensuring they understand their rights and where to get support if needed.
- Services for children or young people
- Services for people of diverse sex, sexuality and gender
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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.