Help & support
Yes, we have local offices in Esperance, Carnarvon, Karratha, Port Hedland, Broome and Kununurra. Our staff here can assist with questions regarding energy efficiency, billing, rebates and subsidies, customer funded works and a lot more. The contact details for your local office are available here. Please note; we are unable to accept bill payments at our local offices.
You can call us on 1800 267 926 if you are a residential customer or on 1800 737 036 if you are business customer. We are available Monday – Friday between 9 am and 5 pm.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.