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Home safety

We’ll always go the distance, because keeping our customers and communities safe means everything to us.

For your safety, call on us

  • Call 13 23 51 to report fallen powerlines, faults and outages.
  • In an emergency, call 000.

Start here to keep your household safe

Talk about safe electricity habits and put them into practice

  • Make sure everyone knows what to do – and what NOT to do – when using electricity.
  • Have an emergency plan in place in case of a dangerous situation such as an injury, shock or house fire.
  • Electricity and water don’t mix
  • Stay safe outdoors
  • Cook and clean safely
  • Look after your appliances
  • Keep safe with renovations and home maintenance
  • Invest in some simple safety equipment

Electricity near swimming pools can be fatal

If you receive an electric shock around a pool it is more likely to be fatal than other places because bare feet, minimum clothing and wet skin reduce your body's insulation and resistance.

Never use a portable electrical appliance or place an extension cord where it could be splashed or fall into the pool.

Don't pull or replace fuses


If your power has been cut off, you cannot reconnect it by replacing a fuse in your meter box.

If you pull or replace a fuse:
  • Pulling a fuse will not get you free power
  • It’s not safe to replace a fuse yourself
  • Touching a network fuse is dangerous and you can be seriously injured.

If a fuse needs to be fixed or replaced, always call an authorised electrical contractor of Horizon Power.

Three more ways to protect your home...

Shocks and tingles

You can't always see an electrical fault, but you can feel one.  

Always report electric shocks and tingles by calling us on 13 23 51

Learn more

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.