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Connecting and disconnecting

How do I reconnect my meter?

If you are moving in to a residence or out of your existing home or business you will be required to contact Horizon Power to advise us that you will need to have power connected or disconnected. If you have been disconnected for non-payment, you will need to contact our Customer Contact Centre (between 8am-5pm weekdays) once payment has been made to ensure we reconnect your power. This can take up to three hours (maximum). You will then need to hold down button 2 on your meter for a few seconds (until you hear a click) to reconnect power to your house. NOTE: if you live in apartments or units, make sure you press the button on the correct meter for the correct house. If you are unsure, ask Horizon Power for your meter serial number.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details