Smart Connect Solar: Help & advice

Keen to learn more about Smart Connect Solar? Get answers to some commonly asked questions below.

Energy management

Secure Gateway Device (SGD)


  • What happens when the Secure Gateway Device (SGD) can't access my internet?
    The Secure Gateway Device relies on a hard-wired LAN connection to an internet modem. If the device cannot access the internet, it will go into fail safe mode and your system will stop generating electricity.
  • What if my Smart Connected Solar system isn’t generating any electricity?
    If you’re experiencing any issues – try these simple steps first:   
    1. Check the blue ethernet cable is securely plugged into your modem and you can access the internet.
    2. Power cycle the SGD and solar inverter.  
      1. Turn off the external switch to your SGD located near your inverter and  
      2. Power cycle your inverter by following the manufacturer’s guidelines; 
      3. Wait 30 seconds, and then turn them back on.

    In some cases, it may take up to 15 minutes for the SGD to come back online. If the above steps have not resolved the issue, you can contact us.

    If your solar inverter is displaying an error code or your system isn't generating electricity, it may be due to an issue with your inverter or solar panels, if that’s the case you will need to contact your installer or a licensed electrician.

  • If the Secure Gateway Device (SGD) fails, how long will it take to be fixed or replaced?
    If the troubleshooting steps don’t resolve the issue with your SGD, our Technical Engineers will attempt to resolve the issue remotely within 5 business days. In the unlikely event that the device needs to be replaced, we'll contact you to arrange a suitable time to carry out a replacement within 15 business days from ordering a replacement.

We're here to help

If you have any questions about Smart Connect Solar, please get in touch. Call us Monday to Friday (8am - 5pm) or send us a message.

You may be interested in...

Why is my system energy managed?

As more renewables connect to the network, it becomes harder to maintain a stable power supply. Smart Connect Solar means more rooftop solar can be connected without impacting network stability. 

Watch the video to see how it works

Explore the benefits of solar

Use the calculator to see how much you could save each year with solar. Find out if you can connect solar in your town or if you’re eligible for any solar rebates.


Calculate your solar savings potential

Choosing an installer

When you're talking to a solar retailer or installer, here’s a few things to consider to help you make the best decision for your home.
Smart choice checklist

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.