How much power can I buy at a time?
You can purchase a minimum amount of $10 and a maximum of $1000.
Can I make payment over the phone with Horizon Power?
No, Horizon Power cannot accept payments over the phone.
Can anyone buy power for my home?
Yes, anyone can buy power for your house, they will just need your Horizon Power account number to purchase power via the app. It is a great way for everyone to contribute.
How long does it take for my payment to show on my meter?
The payments are usually credited to the meter within 10 minutes. If this has not been credited to your meter within 30 minutes you can call 1800 447 707 for assistance.
Can I set up direct debit for Prepaid Power?
Not yet, but we are working on it.
Can I apply for a concession?
Yes, please call 1800 447 707 and we can check your eligibility. You will need to provide us with your concession details, including your CRN.
How do I know my credit balance?
The balance is displayed on your meter and on the app if you have registered your account.
Why do I need to register on the app?
By registering your details on the Horizon Power app, not only can you buy power for your meter, but you can also see your balance at any time, check your usage, see outages and so much more.
What happens to left over credit on my meter if I move?
When moving out of your house it is important to call 1800 447 707 to close your account. Our friendly team will be able to assist you with refunding any remaining credit on your meter. You will be unable to receive a refund at a Horizon Power retail outlet.
Can I transfer credit to a meter in someone else’s name?
Yes, please call 1800 447 707 and we can organise this for you.