Broome Customer Experience Centre

Bringing new jobs into Broome to provide regional-based customer service to our customers


No one understands the challenges of living in the regions like a local. They’re able to understand and empathise with the extreme temperatures, tropical cyclones and flooding, and the effects they have on your power supply and bills. That’s why in order to serve you better, we relocated our contact service centre from Melbourne to downtown Chinatown in Broome.

Whether you’re able to visit our new centre or not, you’ll receive helpful service from West Aussies who are here, on the ground, working to help you.

The project was delivered as part of Horizon Power’s $75 million Renew the Regions program, a WA Recovery Plan initiative aimed at creating jobs and improving services in the regions.

Read our media statement

Nila Janyba

Our customer experience centre has officially been named Nila Janyba, meaning ‘knowledge sharing’ in the local Yawuru language.

We worked with the Yawuru organisation to choose a name that acknowledges the Yawuru people and their continuing culture, to create a welcoming and inclusive space that represents the intention behind our customer experience centre.

We love it and couldn’t be prouder to share it with you.

Drop by and ask us a question

Located in Broome’s Paspaley Plaza, our team at Nila Janyba offer face-to-face customer service and interactive digital experiences for young and old.

And, importantly, our customers from across WA will be able to access staff that understand the unique circumstances of living in the regions.

Get in touch

Local opportunities

Broome company, H&M Tracey, completed the fit out of our new centre, realising the beautiful designs created by local architects NBC Aboriginal Corporation. Come on down to see the handiwork of these talented locals for yourself!

We also recruited 10 new full-time contact centre staff from the community, including two Aboriginal and Torres Strait Islander trainees.

What does this mean for our community?

Nila Janyba is a first for Horizon Power.

This new facility provides our customers with an opportunity to walk through the door and have a meaningful, face-to-face conversation with staff who live in their community. We are proud to deliver this innovative customer solution with the support of Broome’s traditional owners and its vibrant business community.

Stephanie Unwin

Chief Executive Officer

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.