What you can do if the power goes out
And how to plan ahead
Energy is something we all rely on, and it can be frustrating when the power goes out.
Unplanned outages are unavoidable. They can be caused by damaged infrastructure, extreme weather, vegetation, wildlife and emergency situations. If the power ever does go out, here’s three important steps you can follow to stay informed and safe.
Stay updated during an unexpected outage
We understand unexpected power outages can be inconvenient and we work hard to find the issue and resolve it as quickly as possible. Restoration times can vary depending on the cause of the outage. Here's how you can stay informed of important information and restoration times.
Keep your details up to date
If your mobile number or email has changed simply give us a call on 1800 267 926 or update your details online.
Download the app
You can also quickly access your account balance, pay a bill, track your energy usage - and much more.
Check our outage finder
Managing a power outage at home
Power outages can happen unexpectedly, and restoration times can vary. By planning ahead and following a few simple steps, you can make managing an outage safer and less stressful. We've created a checklist to help make things a little easier if the power goes out.
Plan ahead by...
Register for updates
Have a phone available
Stock safety essentials
Check your surroundings
If the power goes out...
Check the outage finder
Prevent food spoilage
Protect your appliances
Check for updates on the radio
How can I help prevent power outages?
Keeping trees and vegetation trimmed to at least 5m away from powerlines will help prevent outages caused by fallen branches. For your safety, make sure you get an approved professional to do it for you.
Reporting a power outage also helps us fix the issue and restore power. To report a power outage, you can call our 24/7 fault line on 13 23 51. In case of a life-threatening emergency, you should call 000 instead.
And remember, if you ever come across a fallen powerline – stay at least 10 metres away and call on us on 13 23 51.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.