If you hold a concession card and are on the A2 Residential Tariff, you may be eligible for one or more rebates or subsidies.

To apply for a rebate or subsidy, please call us on 1800 267 926 or download an application form which is available on the Concession, rebates and subsidies page.

CT (Current Transformer) Meters are installed on any connections with a load greater than 100 Amps. Conventional meters cannot be used to measure current for these larger connections as they would simply have to be too large to be practicable. A CT meter only measures a fraction of the current passing through the connection and a multiplier is applied to this reading to reflect the actual current.

You might want to read your meter to check how much power you are using. If you have a renewable energy panel installed you might want to see how much electricity you have fed back to the network.

If you choose to have your power supplied by us, you agree to give our authorised personnel access to any electrical infrastructure on your property, up to and including the point of supply (normally the meter box). Not only is this a legal requirement, it also ensures the safety and reliability of your power supply.

In accordance with the requirements of the Electricity Act 1947, Horizon Power requires a licenced electrical contractor to ensure the property is safe for reconnection, if it has been disconnected for six months or longer.

It will take up to three hours from when a customer rings up to open a new account or to pay an overdue bill after disconnection, before an advanced meter can be re-energised.

A note will not be required to be left in the meter box in order for the new advanced meters to be reconnected.

Your landlord, property manager and/or or strata body will hold the key to your meter box.