Prepaid power

Take control of your energy costs by paying upfront before you use your power - from the convenience of your mobile phone.

See if you're eligible

To be eligible for a Prepaid Power account, you need to be a residential customer who has:

  • An advanced meter installed - this will look like the meter shown on the left
  • Easy access to your meter box, which must be unlocked
  • Access to a smart phone/device to buy Prepaid Power credits
  • No life support equipment being used at your home
Call us

How to apply

If you've discussed your eligibility with our team and you meet the criteria, you’re ready to apply.

Complete and return the account establishment form.

Apply now

Use our app to:

  • Buy Prepaid Power credit for your meter, or someone else's meter
  • View your balance and how much you’ve spent
  • Keep track of the units of electricity used
  • Receive low-credit warnings
  • Get energy-saving tips
  • View your receipts and payment history

You can also get an estimate of the days of credit remaining on your meter, based on your past usage.

Download our app

Keep track of the energy you’re using, how much your next bill is likely to be, make payments and much more.

Google Play App Store


How to connect and manage your prepaid power account

Frequently asked questions

  • About Prepaid Power

    How does Prepaid Power work?
    If you’re eligible for Prepaid Power, you’ll use our Horizon Power app to buy prepaid credit. You can find out how much power you have left to use through your meter or through your balance on the app. Your balance updates every 30 minutes to reflect how much power has been used. If you’re running low on credit, we’ll send you notifications to remind you to buy more power.

    How much does it cost?
    There is no cost to you to become a Prepaid Power customer.

    Can I change back if I don’t like it?
    Yes, you are not locked into a contract. You can change at any time.

    How do I know if my meter is compatible for Prepaid Power?
    Contact your local Horizon Power office or call 1800 447 707 and we'll let you know.

    I don’t have a key to my meter box. Does this matter?
    Yes, you need to have access to your meter box. Without it, you can’t be setup for a Prepaid account.

    I don’t have access to a smart device. Can I switch to Prepaid Power?
    No, you will need access to the Horizon Power app to purchase power.

    I have a business. Can I switch to Prepaid Power?
    At the moment, Prepaid Power is only available for customers on our A2 residential tariff.

    I’m a life support customer. Can I switch to Prepaid Power?
    No, if you or anyone in your household relies on life support equipment, you’re not eligible for Prepaid Power.

  • Buying power

    How much power can I buy at a time?
    You can purchase a minimum amount of $10 and a maximum of $1000.

    Can I make payments over the phone?
    No, we can’t accept payments over the phone - but if you have a smartphone, you can use your phone to buy credit through our Horizon Power app.

    Can anyone buy power for my home?
    Yes, anyone can buy power for your house, they will just need your Horizon Power account number to purchase power via the app. It is a great way for everyone to contribute.

    How long does it take for my payment to show on my meter?
    Your payments are usually credited to your meter within 10 minutes. If this has not been credited to your meter within 30 minutes, you can call 1800 447 707 to let us know.

    Can I set up direct debit for Prepaid Power?
    Not yet, but we are working on it.

    Can I apply for a concession?
    Yes, please call 1800 447 707 and we can check your eligibility. You will need to provide us with your concession details, including your customer reference number (CRN).

    How do I know my credit balance?
    Your balance is displayed on your meter and on the app if you have registered your account.

    Why do I need to register on the app?
    By registering your details on the Horizon Power app, you can buy power for your meter, see your balance at any time, check your usage, see outages and much more.

    What happens to left over credit on my meter if I move?
    Before you move, call us on 1800 447 707 to close your account. We will be able to help with refunding any remaining credit on your meter. Please note, we can’t process refunds through our Horizon Power retail offices.

    Can I transfer credit to a meter in someone else’s name?
    Yes, please call 1800 447 707 and we can organise this for you.

  • Recharge locations


    Name Location
    Bardi Ardyaloon Ardyaloon Community, Dampier Peninsula WA 6725
    Bayulu Supermarket Bayulu Community, Fitzroy Crossing WA 6765
    Beagle Bay Community Store Beagle Bay Community, Beagle Bay WA 6725
    Bidyadanga General Store Bidyadanga Road La Grange WA 6725
    BP Ord River 5 Messmate Way Kununurra, WA  6743
    Derby Fuels 46 Clarendon Street Derby WA 6728
    Djarindjin Roadhouse Djarindjin Community, 26 Angus St Dampier Peninsula WA 6725
    IGA XPRESS Lot 82 Great Northern Highway Halls Creek WA 6770
    Kalumburu Mission Kalumburu Community, Kalumburu WA 6740
    Kimberley - Motors 6 Great Northern Highway Wyndham WA 6740
    Lombadina Aboriginal Corp Lombadina Community, Dampier Peninsula WA 6725
    Looma Store Looma Circuit, Camballin WA 6728
    Mowanjum Aboriginal Corp Lot 85 Gibb River Road Derby WA 6728
    Ngiyali Roadhouse 158 Great Northern Highway Fitzroy Crossing WA 6765
    Tarunda IGA Lot 246 Forrest Road Fitzroy Crossing WA 6765
    Uraro store Main Road Kalumburu WA 6740 
    Warmun Roadhouse Lot 22 Great Northern Highway Warmun WA 6743
    Wungkul Store Warmun Community, Warmun WA 6743
    Yungngora Store 75 Larlgardi Street Mount Hardman WA 6765



    Name Location
    Marble Bar Community Resource Centre 16 Francis Street Marble Bar WA6760
    Nullagine Community Resource Centre 39 Gallop Rd Nullagine WA 6758
    Nullagine General Store 14 Cooke Street Nullagine WA 6758
    Onslow Store 35 Second Avenue Onslow WA 6710
    Puma South Hedland Lot 401 Great Northern Hwy South Hedland WA 6722
    Roebourne Post Office 69 Sholl Street Roebourne WA 6718
    Shire of Upper Gascoyne 4 Scott Street Gascoyne Junction WA 6705


    Gascoyne Mid West

    Name Location
    Meekatharra Post Office 62 Main Street Meekathara WA 6642
    Wiluna Traders 37 Wotton Street Wiluna WA 6646



    Name Location
    Leonora Liberty 724 Tower Street Leonora WA 6438
    Menzies Aboriginal Corp 43 Walsh Street Menzies WA 6436
  • Emergency credit

    What is emergency credit?
    Emergency credit allows you to stay connected when you run out of credit. It is available after 11.00am until 9.00am the next business day, unless you exceed the emergency credit limit.

    Will my power be disconnected if I run out of money?
    If you run out of credit between 9.00am and 11.00am Monday to Friday, you will be disconnected. You can access emergency credit after 11.00am until 9.00am the following business day to allow you to be reconnected. If you use up your emergency credit limit, you won’t be able to reconnect until a payment is made to top up your prepaid balance.

    Is emergency credit free power?
    No, any emergency credit used must be paid back. You’ll need to pay your emergency credit amount first before you can top up your balance.

  • Rooftop solar

    I am currently receiving a renewable energy buyback offer. Will I still be eligible for this if I convert to Prepaid Power?
    If no changes are made on your existing solar system, there will be no changes to your buyback eligibility.

    Will my solar still work if I have no credit on my prepaid meter?
    No, once a meter is disconnected, your solar inverter will also disconnect. While an inverter is disconnected, your solar installation will not generate power and you won’t be able to receive REBS or DEBS credits (through the Distributed Energy Buyback Scheme). 

    Can I have my solar buyback credits applied to a prepaid meter?
    Yes, your buyback credit (REBS or DEBS) will automatically be applied to your prepaid meter.

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.