See if you're eligible
To be eligible for a Prepaid Power account, you need to be a residential customer who has:
- An advanced meter installed - this will look like the meter shown on the left
- Easy access to your meter box, which must be unlocked
- Access to a smart phone/device to buy Prepaid Power credits
- No life support equipment being used at your home
Use our app to:
- Buy Prepaid Power credit for your meter, or someone else's meter
- View your balance and how much you’ve spent
- Keep track of the units of electricity used
- Receive low-credit warnings
- Get energy-saving tips
- View your receipts and payment history
You can also get an estimate of the days of credit remaining on your meter, based on your past usage.
How to connect and manage your prepaid power account
Frequently asked questions
About Prepaid Power
How does Prepaid Power work?
If you’re eligible for Prepaid Power, you’ll use our Horizon Power app to buy prepaid credit. You can find out how much power you have left to use through your meter or through your balance on the app. Your balance updates every 30 minutes to reflect how much power has been used. If you’re running low on credit, we’ll send you notifications to remind you to buy more power.
How much does it cost?
There is no cost to you to become a Prepaid Power customer.
Can I change back if I don’t like it?
Yes, you are not locked into a contract. You can change at any time.
How do I know if my meter is compatible for Prepaid Power?
Contact your local Horizon Power office or call 1800 447 707 and we'll let you know.
I don’t have a key to my meter box. Does this matter?
Yes, you need to have access to your meter box. Without it, you can’t be setup for a Prepaid account.
I don’t have access to a smart device. Can I switch to Prepaid Power?
No, you will need access to the Horizon Power app to purchase power.
I have a business. Can I switch to Prepaid Power?
At the moment, Prepaid Power is only available for customers on our A2 residential tariff.
I’m a life support customer. Can I switch to Prepaid Power?
No, if you or anyone in your household relies on life support equipment, you’re not eligible for Prepaid Power.
How much power can I buy at a time?
You can purchase a minimum amount of $10 and a maximum of $1000.
Can I make payments over the phone?
No, we can’t accept payments over the phone - but if you have a smartphone, you can use your phone to buy credit through our Horizon Power app.
Can anyone buy power for my home?
Yes, anyone can buy power for your house, they will just need your Horizon Power account number to purchase power via the app. It is a great way for everyone to contribute.
How long does it take for my payment to show on my meter?
Your payments are usually credited to your meter within 10 minutes. If this has not been credited to your meter within 30 minutes, you can call 1800 447 707 to let us know.
Can I set up direct debit for Prepaid Power?
Not yet, but we are working on it.
Can I apply for a concession?
Yes, please call 1800 447 707 and we can check your eligibility. You will need to provide us with your concession details, including your customer reference number (CRN).
How do I know my credit balance?
Your balance is displayed on your meter and on the app if you have registered your account.
Why do I need to register on the app?
By registering your details on the Horizon Power app, you can buy power for your meter, see your balance at any time, check your usage, see outages and much more.
What happens to left over credit on my meter if I move?
Before you move, call us on 1800 447 707 to close your account. We will be able to help with refunding any remaining credit on your meter. Please note, we can’t process refunds through our Horizon Power retail offices.
Can I transfer credit to a meter in someone else’s name?
Yes, please call 1800 447 707 and we can organise this for you.
What is emergency credit?
Emergency credit allows you to stay connected when you run out of credit. It is available after 11.00am until 9.00am the next business day, unless you exceed the emergency credit limit.
Will my power be disconnected if I run out of money?
If you run out of credit between 9.00am and 11.00am Monday to Friday, you will be disconnected. You can access emergency credit after 11.00am until 9.00am the following business day to allow you to be reconnected. If you use up your emergency credit limit, you won’t be able to reconnect until a payment is made to top up your prepaid balance.
Is emergency credit free power?
No, any emergency credit used must be paid back. You’ll need to pay your emergency credit amount first before you can top up your balance.
I am currently receiving a renewable energy buyback offer. Will I still be eligible for this if I convert to Prepaid Power?
If no changes are made on your existing solar system, there will be no changes to your buyback eligibility.
Will my solar still work if I have no credit on my prepaid meter?
No, once a meter is disconnected, your solar inverter will also disconnect. While an inverter is disconnected, your solar installation will not generate power and you won’t be able to receive REBS or DEBS credits (through the Distributed Energy Buyback Scheme).
Can I have my solar buyback credits applied to a prepaid meter?
Yes, your buyback credit (REBS or DEBS) will automatically be applied to your prepaid meter.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.