Customers advised to be aware and report scams

August 03 2021

Please be aware of scammers calling and posing as Horizon Power and Western Power customer service teams and asking you to provide a credit card number to receive a credit refund from your energy bill.

We are committed to ensuring the confidentiality and security of your personal information, and for this reason we do not contact our customers asking for information such as bank account details.

If someone claiming to be from Horizon Power calls, emails or texts you to ask for payment or for personal identifier information please call us immediately on 1800 267 926.

We encourage all Horizon Power customers to be mindful of scammers. Visit WA ScamNet to learn more about false billing.


Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.