We offer a number of different ways to get in touch with us regarding your electricity account.
| Emergency or supply interruptions | 13 23 51 (24 hours) 13 23 51 (24 hours) |
| Faulty streetlights and poles |
1800 264 914
1800 264 914 Complete the online form |
| Account enquiries - Residential | 1800 267 926 (8 am - 5 pm weekdays) 1800 267 926 (8 am - 5 pm weekdays) |
| Account enquiries - Prepayment | 1800 447 707 (8 am – 5 pm weekdays) 1800 447 707 |
| Account enquiries - Business | 1800 737 036 (8 am - 5 pm weekdays) 1800 737 036 (8 am - 5 pm weekdays) |
| Account enquiries - Fax | 1800 420 998 1800 420 998 |
| TIS (translating service for customers who don't speak English) |
13 14 50
13 14 50
|
| TTY (for customers with hearing or speech difficulties) |
1800 461 499
1800 461 499
|
| Media enquiries | 1800 799 745 (media only) 1800 799 745 (media only) |
| Renewable energy hotline | 1800 618 916 1800 618 916 |
| International contact number (Residential and Business enquiries) | +61 386 777 857 +61 386 777 857 |
Horizon Power Head Office
Stovehill Road
Karratha, Western Australia 6714
Karratha, Western Australia 6714
Phone: (08) 9159 7250 (08) 9159 7250
Email: karratha@horizonpower.com.au
Finding us: please use De Witt Rd to access Stovehill Rd
Our office is the contact for the following towns: Roebourne, Point Samson, Cossack and Karratha.
West Kimberley Regional Office
2 - 4 McDaniel Road
Broome, Western Australia 6725
Broome, Western Australia 6725
Phone: (08) 9192 9900 (08) 9192 9900
Email: broome@horizonpower.com.au
Hours: Monday - Friday, 8 am - 4 pm
Our office is the contact for the following towns: Broome, Derby, Camballin, Looma, Bayulu, Mowanjum and Fitzroy Crossing, Bidyadanga, Ardyaloon, Lombadina / Djarindjin, Beagle Bay. The office also oversees operations in Marble Bar and Nullagine.
Gascoyne Mid West Regional Office
Corner Robinson Street and Iles Road
Carnarvon, Western Australia 6701
Carnarvon, Western Australia 6701
Phone: (08) 9941 6299 (08) 9941 6299
Email: carnarvon@horizonpower.com.au
Hours: Monday - Friday, 7 am – 3 pm
Our office is the contact for the following towns: Carnarvon, Denham, Gascoyne Junction, Exmouth, Coral Bay, Yalgoo, Meekatharra, Mount Magnet, Sandstone, Wiluna, Cue and Onslow.
Goldfields Esperance Regional Office
143 Sims Street
Esperance, Western Australia 6450
Esperance, Western Australia 6450
Phone: (08) 9072 3400 (08) 9072 3400
Email: esperance@horizonpower.com.au
Hours: Monday - Friday, 8 am – 4 pm
Our office is the contact for the following towns: Laverton, Leonora, Menzies, Norseman, Hopetoun and the vast rural areas in between.
East Kimberley Regional Office
Corner of Messmate Way and Victoria Highway
Kununurra, Western Australia 6743
Kununurra, Western Australia 6743
Phone: (08) 9166 4700 (08) 9166 4700
Email: kununurra@horizonpower.com.au
Hours: Monday - Friday, 7 am – 3 pm
Our office is the contact for the following towns: Kununurra, Wyndham, Halls Creek, Lake Argyle as well as the communities of Warmun and Kalumburu.
East Pilbara Regional Office
18 Anderson Street
Port Hedland, Western Australia 6721
Port Hedland, Western Australia 6721
Phone: (08) 9173 8281 (08) 9173 8281
Email: porthedland@horizonpower.com.au
Our office is the contact for the following towns: Port Hedland, Wedgefield and South Hedland.
Bentley Office
18 Brodie Hall Drive
Bentley, Western Australia 6102
Bentley, Western Australia 6102
Phone: (08) 6310 1000 (08) 6310 1000
Hours: Monday - Friday, 8 am – 4 pm