Emergency, residential & business enquiry details

We offer a number of different ways to get in touch with us regarding your electricity account.

Phone numbers

Emergency or supply interruptions	13 23 51 (24 hours) 13 23 51 (24 hours)
Faulty streetlights and poles	1800 264 914 1800 264 914 Complete the online form
Account enquiries - Residential	1800 267 926 (8 am - 5 pm weekdays) 1800 267 926 (8 am - 5 pm weekdays)
Account enquiries - Prepayment	1800 447 707 (8 am – 5 pm weekdays) 1800 447 707
Account enquiries - Business	1800 737 036 (8 am - 5 pm weekdays) 1800 737 036 (8 am - 5 pm weekdays)
Account enquiries - Fax	1800 420 998 1800 420 998
TIS (translating service for customers who don't speak English)	13 14 50 13 14 50
TTY (for customers with hearing or speech difficulties)	1800 461 499 1800 461 499
Media enquiries	1800 799 745 (media only) 1800 799 745 (media only)
Renewable energy hotline	1800 618 916 1800 618 916
International contact number (Residential and Business enquiries)	+61 386 777 857 +61 386 777 857

Enquiry form

Please note: Horizon Power customers can also raise an enquiry via My Account or alternatively, please email us at enquiries@horizonpower-reply.com.au

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Residential Business

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Office locations

West Kimberley Regional Office

2-4 McDaniel Road
Broome, Western Australia 6725

Phone: (08) 9192 9900 (08) 9192 9900
Email: broome@horizonpower.com.au
More information

West Pilbara Head Office

16 DeGrey Place
Karratha, Western Australia 6714

Phone: (08) 9159 7250 (08) 9159 7250
Email: karratha@horizonpower.com.au
More information

Gascoyne Mid West Regional Office

Corner Robinson Street and Iles Road Carnarvon, Western Australia 6701
Carnarvon, Western Australia 6701

Phone: (08) 9941 6299 (08) 9941 6299
Email: carnarvon@horizonpower.com.au
More information

Goldfields Esperance Regional Office

143 Sims Street
Esperance, Western Australia 6450

Phone: (08) 9072 3400 (08) 9072 3400
Email: esperance@horizonpower.com.au
More information

East Kimberley Regional Office

Corner of Messmate Way and Victoria Highway Kununurra, Western Australia 6743
Kununurra, Western Australia 6743

Phone: (08) 9166 4700 (08) 9166 4700
Email: kununurra@horizonpower.com.au
More information

East Pilbara Regional Office

18 Anderson Street
Port Hedland, Western Australia 6721

Phone: (08) 9173 8281 (08) 9173 8281
Email: porthedland@horizonpower.com.au
More information

Bentley Office

18 Brodie Hall Drive
Bentley, Western Australia 6102

Phone: (08) 6310 1000 (08) 6310 1000
Email: enquiries@horizonpower-reply.com.au
More information

Feedback and complaints

If you are unsatisfied with our service or would like to provide a complaint or compliment, let us know. We'd love your feedback.

Help & support

Need help?

Browse our list of frequently asked questions.

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