We offer a number of different ways to get in touch with us regarding your electricity account.
Emergency or supply interruptions | 13 23 51 (24 hours) 13 23 51 (24 hours) |
Faulty streetlights and poles |
1800 264 914
1800 264 914 Complete the online form |
Account enquiries - Residential | 1800 267 926 (8 am - 5 pm weekdays) 1800 267 926 (8 am - 5 pm weekdays) |
Account enquiries - Prepayment | 1800 447 707 (8 am – 5 pm weekdays) 1800 447 707 |
Account enquiries - Business | 1800 737 036 (8 am - 5 pm weekdays) 1800 737 036 (8 am - 5 pm weekdays) |
Account enquiries - Fax | 1800 420 998 1800 420 998 |
TIS (translating service for customers who don't speak English) |
13 14 50
13 14 50
![]() |
TTY (for customers with hearing or speech difficulties) |
1800 461 499
1800 461 499
![]() |
Media enquiries | 1800 799 745 (media only) 1800 799 745 (media only) |
International contact number (Residential and Business enquiries) | +61 386 777 857 +61 386 777 857 |
West Kimberley Regional Office
2-4 McDaniel Road
Broome, Western Australia 6725
Broome, Western Australia 6725
Phone: (08) 9192 9900 (08) 9192 9900
Email: [email protected]
More information
West Pilbara Head Office
Lot 1966 Stovehill Road
Karratha, Western Australia 6714
Karratha, Western Australia 6714
Phone: (08) 9159 7250 (08) 9159 7250
Email: [email protected]
More information
Gascoyne Mid West Regional Office
Corner Robinson Street and Iles Road
Carnarvon, Western Australia 6701
Carnarvon, Western Australia 6701
Phone: (08) 9941 6299 (08) 9941 6299
Email: [email protected]
More information
Goldfields Esperance Regional Office
143 Sims Street
Esperance, Western Australia 6450
Esperance, Western Australia 6450
Phone: (08) 9072 3400 (08) 9072 3400
Email: [email protected]
More information
East Kimberley Regional Office
Corner of Messmate Way and Victoria Highway
Kununurra, Western Australia 6743
Kununurra, Western Australia 6743
Phone: (08) 9166 4700 (08) 9166 4700
Email: [email protected]
More information
East Pilbara Regional Office
18 Anderson Street
Port Hedland, Western Australia 6721
Port Hedland, Western Australia 6721
Phone: (08) 9173 8281 (08) 9173 8281
Email: [email protected]
More information
Bentley Office
18 Brodie Hall Drive
Bentley, Western Australia 6102
Bentley, Western Australia 6102
Phone: (08) 6310 1000 (08) 6310 1000
Email: [email protected]
More information
Feedback and complaints

Feedback and complaints
If you are unsatisfied with our service or would like to provide a complaint or compliment, let us know. We'd love your feedback.