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Bills and payments

Why have I been charged a supply charge?

Your bill has two components, a fixed daily supply charge and an amount for the electricity you have used. The supply charge is the cost associated with getting electricity to your home or business – installing and maintaining the poles, wires and other infrastructure.

All customers pay a supply charge, including those who have renewable energy installed. 

Let us know if you need any further assistance.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details