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Pay my electricity bill

We offer a range of payment options and convenient ways to manage your account

Bill

Visit My Account or download our app

You can easily pay your bill, register a concession, update your details and more with My Account. Our mobile app also lets you keep track of how much electricity you are using and how much you've spent.

Bill

Switch to paperless billing

Enjoy the convenience of having your electricity bills sent directly to your inbox.Visit My Account or download the app to switch to paperless billing today.

Bill

Sign up for our direct debit plans

Take the worry out of remembering to pay your account with a direct debit plan that suits your needs. Learn more about our different plan options below.

Select a direct debit plan that suits your needs.

Direct Debit by Due Date
We will deduct the amount owing from your nominated bank account on the due date of your bill. 

Direct Debit by Instalment 
Choose an amount to be deducted from your nominated bank account at the frequency and date you provide.

Direct Debit by Due Date and Instalment 
You can sign up for both Direct Debit by Due Date and Direct Debit by Instalment. If you choose to do so, we will automatically deduct a nominated amount at the frequency and date you provide and any remaining amount on the due date of your bill.

How to sign up
To sign up for a direct debit plan, please log in to My Account. You will continue to receive a bill from us, however the payment method will be updated.

Log in to My Account

Do you want to receive your bills by email? 
Switch to paperless or postal billing anytime with My Account.

Direct Debit Service Agreement

There are several ways you can pay your bill online. Please note: when you pay using a credit or debit card, a transaction fee of 0.71 per cent will apply. 

Log in to My Account or download our app
Pay your bill, register a concession, update your details and much more.

Find out more  

Pay your bill online
Have your bill handy as you will need your payment / reference number. 

Pay now  

Do you want to receive your bills by email? 
Switch to paperless or postal billing anytime with My Account.

Make a payment with your credit or debit card by telephoning our payment line on 1300 134 615 and following the prompts. Please note: when you pay using a credit or debit card, a transaction fee of 0.71 per cent will apply.

Do you want to receive your bills by email? 
Switch to paperless or postal billing anytime with My Account.

Customers who receive Centrelink payments can pay their account using Centrepay, a free Centrelink direct bill paying service. Instead of paying your account every two months, payments are budgeted into smaller, more manageable amounts. Find out more at the website below or contact Centrelink on 13 12 02 to discuss this payment method.

Find out more about Centrepay  

Do you want to receive your bills by email? 
Switch to paperless or postal billing anytime with My Account.

Pay your bill in person at any Australia Post agency or outlet. You will need to bring your bill with you to use this payment service.

Please note that if you pay your bill at an Australia Post outlet, an over the counter transaction fee of $2.52 per payment will apply. You could be exempt from these fees if you receive a concession on your bill or can demonstrate hardship circumstances. To ensure your details and concessions are up to date, visit My Account. To avoid this fee altogether, explore the other payment options available on this page.

Log in to My Account

Do you want to receive your bills by email? 
Switch to paperless or postal billing anytime with My Account.

Post your cheque along with the payment slip portion of your bill to:

Horizon Power
GPO Box 4660
Melbourne Vic 3001

Do you want to receive your bills by email? 
Switch to paperless or postal billing anytime with My Account.

If your premise has been disconnected due to non-payment of your account, your power supply will not be re-connected until confirmation of payment has been received.

When you log into My Account or our mobile app and pay with a credit card, we can validate your payment immediately and your power supply will be reconnected within three hours.  

If you pay your account using one of our other payment methods, you should allow approximately three days for us to receive confirmation of your payment and to reconnect your power supply.

If you have any questions about your account, you can speak to one of our customer service representatives on 1800 267 926 (residential) or 1800 737 036 (business). 

Request a payment plan or extension

Payment plans and extensions

We understand it’s sometimes difficult to pay your bill on time. That’s why we offer a number of options to help you get back on track.

Concessions, rebates and subsidies

Concessions and rebates

We are pleased to provide a number of rebates and subsidies to eligible customers on behalf of the State Government.

Understand my electricity bill

Understand my bill

This section explains everything you need to know to help you read and understand your electricity bill.