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My account

How do I find out my electricity account balance?

With My Account you can easily check your electricity account balance, view previous bills and look at your payment history. You will be able to view any requests you have raised with us and view your billed electricity consumption.

Alternatively, you can speak to a customer service representative on 1800 267 926 (residential enquiries) or 1800 737 036 (business enquiries) 8 am – 5 pm weekdays. Remember to have your account number handy when you call us.

Please note that if you have made a payment today, your account balance may not have been updated. Please check with your bank or phone us if you require further information.

Let us know if you need any further assistance.

Fill in the form below or view our contact details to get in touch.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details