Do you have a question about your account or a fault enquiry?
Please click here to find out how to get in touch with a customer service representative.
Are you moving home, building, opening or closing your account?
Visit Your account for information and forms to help you with this process.
Please phone 1800 267 926 to speak with a customer service representative.
Paying your bill
At Horizon Power we understand that paying bills is never much fun. Pay the way that suits you, click here for more information.
To help cut your energy use and reduce your bills, view our tips here.
Faults, safety and outages
To report a supply interruption or a safety hazard, please call our response team on 13 23 51.
If you see a faulty streetlight, please call 1800 264 914.
For planned outages, click here.
The Pilbara Underground Power Project (PUPP) is a partnership between the State Government's Royalties for Regions Pilbara Cities initiative and Local Government, delivered by Horizon Power. It involves the provision of underground power supplies in the Pilbara region to improve safety, security and reliability of supplies.
Horizon Power has completed work on the construction of a new power station in South Hedland that is due to be operational in October. As your local energy partner in the Pilbara, Horizon Power is committed to delivering safe and reliable power supplies to Pilbara residents.
Canadian-based energy company TransAlta Corporation (Australia) will design, build and operate a 150 megawatt power station at South Hedland to meet future Pilbara electricity demand.
With construction of Chevron’s Wheatstone project underway in the Pilbara town of Onslow, power is one of the critical pieces of infrastructure that needs to be further developed to ensure reliable and safe power supplies supply to the local community during this period of rapid growth.
On The Horizon Newsletter