Help & support

Here's an overview of the Smart Connect Solar application process, commonly asked questions and how to get technical support.

Solar ready reference number

Once the customer is ready to connect, they'll need to provide you with a Smart Connect Solar reference number to include with their application. They can get this by logging in to MyAccount

Application to connect

Submit the Renewable Energy System Connection application, ensuring it contains the Smart Connect Solar reference number and complies with our technical and inverter requirements.

Receive the SGD device

Once your application to connect to the Horizon Power network has been approved, we'll notify you in writing and deliver the device (SwitchDin Droplet Plus) to your nominated address.

Installation day

Commission the SGD during daylight hours to confirm the solar generation controls can be tested as part of the installation process. Consult our troubleshooting guides or contact SwitchDin for technical support.

Installation day

What to tell your customer

Help & support

Technical support

Check our troubleshooting guides on the SwitchDin website or contact SwitchDin technical support.

Request to connect a renewable energy system to the network

It only takes around 5 to 10 minutes to complete - we'll let you know if there's available capacity along the way.

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