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Tips during a power outage

Power outages can be a frustrating experience. Here are some useful tips to make it a little easier.  

  • We recommend that you switch off sensitive electronic and electrical appliances prior to the scheduled power interruption, including TVs and DVD players.
  • Cordless phones do not operate without mains power, so keep a standard phone or mobile phone handy in case of an emergency.
  • Automatic garage doors, security gates, lift and escalators may not operate during a power interruption, so you may wish to make alternative arrangements.
  • Avoid opening fridge and freezer doors unnecessarily during planned power interruptions.
  • If you have solar panels, your electricity inverter will automatically switch off when power loss occurs and switch back on when power is restored.
  • After the power has been restored please ensure all alarm clocks, reticulation systems and security gates (if you have a monitored security alarm without a backup battery, advise your security company of the power interruption) have been reset.
  • If you've been notified the power should be back on and it's not, check your circuit breakers before call 13 23 51 to report your fault. 


Report fallen powerlines to Horizon Power immediately on 13 23 51.
In an emergency situation, call 000.

Is your power out?

Visit our faults & power outages page to see if there is a scheduled or unplanned outage in your area.

Faults & power outages

Stay safe during a cyclone or storm

We are committed to providing the safest and most reliable power supply to customers and we work hard to safely and quickly restore power supplies when a cyclone or storm hits.

By following some simple steps before, during and after a cyclone or storm, you can help keep you and your family safe during an extreme weather event.

Learn more

You may be eligible to make a claim.

If for any reason your power supply is interrupted, and the interruption is caused by us, you may be able to make a claim for compensation. Visit our Claims section for more information.