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Change to Horizon Power’s billing process for new meter connection requests

From Wednesday 1 February, the Application for a New Power Supply form will be renamed Installation of a New Meter. This is to avoid confusion between new meter requests and new connection applications.

The fixed charge that applies for the installation of a temporary ($1065.38) or permanent ($585.02) meter will now be included on the first bill, instead of being invoiced separately. The charge will be itemised on the bill as either a ‘New Connection Temp Supply’ or ‘New Connection Permanent Supply’.

Please visit the ‘Manage my power supply’ page for more information about how to apply for new connections, upgrades and disconnections. A list of forms, fees and charges is available on our website here.

If you have any questions about the process for requesting network services, please contact your local Horizon Power representative or call us on 1800 267 926 between 8am – 5pm weekdays.