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We’ve partnered with the WA Government to provide additional COVID-19 support for small business and charities with a $500 offset. Find out more
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Keeping you connected so our regions thrive

While everyone across Australia continues to navigate these times of uncertainty during COVID-19, Horizon Power is committed to supporting our customers and to ensure continuity of service at all times. The health and wellbeing of our customers, our colleagues and the regional communities we serve remains our top priority through managing the impacts of the Coronavirus. 

$500 WA Small Business & Charity Electricity Tariff Offset

We’ve partnered with the WA Government to provide additional relief for businesses and charities during the COVID-19 lockdown.

Eligible customers will receive a one-off payment of $500.

To be eligible you will need to be a current Horizon Power customer, as of 2 February 2021, on the C2, D2, K2, L2, L4 or MyPower Business tariffs.

Horizon Power will automatically apply the offset on your account from 15 February 2021. The payment will appear on your bill as the “WA Small Business & Charity Electricity Tariff Offset”.

Contact us

Our contact centre is here 8am-5pm
weekdays to answer your account enquiries.


Residential customers
1800 267 926


Business customers
1800 737 036

 

For Faults & Emergencies,
call our 24-hour fault line on 13 23 51

 

  • For home
  • For business
  • Prepayment meters

About the WA Household Electricity Credit

The WA Government Household Electricity Credit is a one-off non-refundable $600 payment to all eligible residential customers that will appear as a credit on their first Horizon Power bill from 1 November 2020.

View the terms and conditions or visit visit the WA Governments website for more information.

To be eligible you need to be a current Horizon Power customer on a valid residential electricity product on the 4th October 2020.

Eligible electricity products include:

  • A2 residential tariff
  • MyPower residential tariff
  • Prepayment customers

Business customers (including customers on the K2 tariff) are not eligible for the WA Household Electricity Credit. If you become a Horizon Power customer after the 4 October 2020 you will not be eligible for the WA Household Electricity Credit.

If you are on an eligible residential product on 4 October 2020, then the Household Electricity Credit will be applied to your first bill from 1 November 2020.

If you’re eligible to receive the credit, then it will be automatically applied to your Horizon Power account on the first bill from 1 November 2020.

No, the Household Electricity Credit can only be applied as an offset on your Horizon Power bill and is non-refundable.

This means you won’t be able to transfer into a bank account.  

The WA Household Electricity tariff is not able to be refunded, and is only applicable to your Electricity account. If you close your account and the closing balance is in credit due to the WA Household Credit, you will not be able to have the remaining credit refunded.

Households which are billed for their electricity use by other providers, such as residents of caravan parks, retirement villages, apartment buildings or communities supplied by local mining companies, will be eligible for an equivalent credit but this will not be administered by Horizon Power.

Households that were registered for the Energy Concession Extension Scheme on 4 October 2020 will receive the credit automatically.

Further information on the process for households not billed directly by Horizon Power to obtain the credit will be provided on the WA Government’s ‘COVID-19 coronavirus: Latest updates’ page over the coming weeks. 

Frequently asked questions

The WA Government Energy Assistance Payment (WAEAP) provides an annual payment to assist customers with electricity costs. A person who holds an appropriate concession card may be eligible for the payment. The payment is normally passed on to customers as equal deductions split across customer bills for the year. For the ‘normal’ or ‘base’ WAEAP, this will continue. (This is currently set at $305.25 per annum)

The WA State Government announced that there will be an additional one-off boost payment of $305.25 for Horizon Power customers eligible for the Energy Assistance Program, which increases this to a total $610 per year. 

The additional one-off WAEAP boost payment of $305.25 was applied as a lump sum to customers’ first bimonthly bills commencing 1 May 2020. The WAEAP was extended to further include new eligible applicants until 30 September 2020.

You'll need one of the following cards to qualify:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veteran Affairs Gold Card
  • Centrelink Commonwealth Seniors card
  • Veteran Affairs Commonwealth Seniors Card
  • Veteran Affairs Pensioner Concession Card

The easiest way to see if you received a payment is to check your most recent bill. This will show up as a single credit line with the details of WAEAP. You can also view previous bills via the free Horizon Power app and My Account.

The EAP boost payment may leave some customers in surplus, in which case that surplus amount will be carried forward to their future bills. Customers will not be able to seek a “refund” of this surplus amount.

For more information, learn about the Government’s Economic Relief packages.

The State Government announced there would be no new energy tariff price increases or new charges to at least 1 July 2021 – and that includes residential and small business Horizon Power customers.

You can stay in control of your energy usage from anywhere with the Horizon Power app, or by logging on to My Account. With our app, you can even view your current spend and an estimate of what your next bill is likely to be, based on your average daily usage. 

You may also be eligible for concessions and rebates, including a payment under the Hardship Utilities Grant Scheme. To ensure we are keeping you connected, please let us know as early as possible if you expect any payment challenges. Find out more.

If you are experiencing unanticipated financial impacts of COVID-19 and they are compromising your ability to pay your energy bills, the first thing you should do is let us know. The earlier we can help take the pressure off you, the better you can manage your finances through this uncertain time.

We are here to help you with a range of energy assistance options that may support you through these challenging times, including payment extensions and payment plans

The WA Government announced that they will provide electricity tariff assistance to eligible small business and charity groups to assist them in mitigating the economic impacts of COVID-19.

Eligible customers will receive a one-off payment of $500 automatically applied to their Horizon Power account from 15 February 2021. The payment will appear on your bill as the “WA Small Business & Charity Electricity Tariff Offset”.

To be eligible, customers need to be on an eligible tariff (either C2, D2, K2, L2, L4 or MyPower Business tariffs) as at 2 February 2021. Any customers that apply to open a new account or transfer to be on an eligible tariff after 2 February 2021, will not be eligible for the one-off payment.

The electricity tariff offset payment may leave some eligible customers' accounts in surplus. If this occurs, that surplus will be carried forward and applied to future bills. Customers will not be able to seek a “refund” of this surplus amount related to the WA Small Business and Charity Electricity Tariff Offset if their account is in surplus.

Businesses that aren’t billed by Horizon Power may be eligible for an equivalent offset that isn’t administered by Horizon Power. More information on how to apply for this payment will be made available shortly.

 

The State Government announced there would be no new energy tariff price increases or new charges to at least 1 July 2021 – and that includes residential and small business Horizon Power customers.

You can stay in control of your energy usage from anywhere with the Horizon Power app, or by logging on to My Account. With our app, you can even view your current spend and an estimate of what your next bill is likely to be, based on your average daily usage. 

If you are experiencing unanticipated financial impacts of COVID-19 and they are compromising your ability to pay your energy bills, the first thing you should do is let us know. The earlier we can help take the pressure off you, the better you can manage your finances through this uncertain time.

We are here to help you with a range of energy assistance options that may support you through these challenging times, including payment extensions and payment plans

Yes, from 8 May 2020 you’ll need to purchase credit to keep your electricity turned on. If you run out of credit, your electricity will turn off.

You’ll be able to access your emergency credit still. This is being increased to $100 through the coronavirus crisis to help you keep your power turned on.

If you have any credit in your account, then you’ll keep this credit. If you owed any money, then this will be reset to zero so won’t have any debt against your account.

11:00 am through the coronavirus crisis. This means if you apply for emergency credit at 9:00 am your power will be back on by 11:00 am.

You can buy more credit using the Horizon Power app, or from your local store.

You can check your pre-paid balance on the Horizon Power app, or by calling 1800 447 707.

If you have any questions or need more support through the coronavirus crisis call the pre-paid meter hotline on 1800 447 707.

Financial hardship

We understand that COVID-19 may result in some of our customers finding it harder to pay their Horizon Power bill. If you are experiencing unanticipated financial impacts of COVID-19 and they are compromising your ability to pay your energy bills, the first thing you should do is let us know. The earlier we can help take the pressure off you, the better you can manage your finances through this uncertain time.

We are here to help you with a range of energy assistance options that may support you through these challenging times, including payment extensions and payment plansYou may also be eligible for concessions and rebates, including a payment under the Hardship Utilities Grant Scheme.

To ensure we are keeping you connected, please let us know as early as possible if you expect any payment challenges. Get in contact with us weekdays from 8am-5pm on 1800 267 926.

Let us know if you need further assistance

We know that everyone’s situation is different, but it's important we look out for one another– and Horizon Power has your back. Every decision we make has our communities and our people, who live and work in the communities we service, at the centre. And we’re thinking of you through this uncertain time.

If you require assistance with your Horizon Power account, complete the online form, browse our FAQs below or view our contact details to get in touch. You can stay up to date with the latest Coronavirus COVID-19 information at the Department of Health information page

Your personal details will be used in accordance with Horizon Power's Privacy Policy.

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