There’s a few ways you can pay your electricity bill and our payment options are listed below. If you have any questions about your account, you can speak to one of our customer service representatives on 1800 267 926 (residential) or 1800 767 036 (business).
Paying your bill by direct debit takes the worry out of remembering to pay your account, with full payment automatically deducted from your nominated bank account every two months on the account due date.
You can register today by logging into My Account and submitting your request online.
If you choose to pay by direct debit, you will still receive a bill from us before payment is taken.
You can pay your account with Master, Visa or Debit card. A transaction fee of 0.47 per cent will apply. Have your bill handy as you will need your payment number.
Make a payment with your credit or debit card by telephoning our payment line on 1300 134 615 and following the prompts.
Post your cheque along with the payment slip portion of your bill to:
GPO Box 4660
Melbourne Vic 3001
Use your internet or phone banking to pay your account with BPAY. You will need the BPAY reference and payment number found on the payment slip portion of your account to use this service.
Pay your bill in person at any Australia Post agency or outlet. You will need to bring your bill with you to use this payment service.
You can make smaller, more frequent payments towards your account using Budget Card. The Budget Card can be taken to any Australia Post agency or outlet and scanned, just like the barcode on your account.
Call us on 1800 267 926 to discuss getting your free Budget Card.
Customers who receive Centrelink payments can pay their account using Centrepay, a free Centrelink direct bill paying service. Instead of paying your account every two months, payments are budgeted into smaller, more manageable amounts.
Find out more about Centrepay here, or contact Centrelink on 13 12 02 to discuss this payment method.
Need help paying your bill?
Find out about the assistance available by selecting one of the options below.
Concessions, rebates and subsidies for residential customers
If you have a concession, you may be eligible for a rebate or subsidy.
Trouble paying your bill? Find out about the help available.
If your account is overdue you should allow about three days for us to receive confirmation of your payment.
If your supply has been disconnected due to non-payment of your account, your power supply will not be re-connected until confirmation of payment has been received.
When you make your payment, please call us to let us know on 1800 267 926 (residential) or 1800 767 036 (business). Please provide your payment receipt number as this will enable us to commence the process to have your power supply re-connected.
Hands up for less paperwork!
Log in or register for My Account online and make the switch to paperless billing todayFind out more