New electricity and meter connections

Step one: Complete the Connection Application form  

• You can request a supply upgrade using the Connection Application form.
• Submit the completed form online, or to your local Horizon Power office.
• Do you also require a CT meter? Complete the Request for a CT meter form below as well.
• Connections are assessed and quoted on a case-by-case basis. However, you may be eligible for the subsidised rate for an underground point of supply.

Step two: Pay the Design Fee

A design fee is payable for projects involving:

• the supply of electricity to a connection with a total maximum load of between 31 kVA and 1000 kVA or 10% of the relevant systems peak load; or
• CT metering that will result in an increase in the load capacity at the relevant site.

Step three: Accept the formal quote

Once you have received the formal quote and you want to proceed, simply sign the Quote Acceptance form and return it to us.

We will issue an invoice for the work which will need to be paid before any scheduling or construction can begin.

Please note: commencement of your works may take up to 12 weeks following the payment of your construction invoice.

Step four: Open an account with us and ask for a customer reference number

You can request a customer reference number (CRN) by phoning 1800 267 926 or you can complete request to install a new temporary or permanent meter using the form below.

Please note:

• The ‘Installation of a new meter’ fixed charge will be included on your first bill.
• If you are an existing customer, you will need your account number handy so that we can link your accounts in our system.
• You will be provided with a Customer Reference Number (CRN). Please share the CRN with your builder and/or electrical contractor, as it needs to be quoted on future correspondence. 

Step five: Work is complete

Once the power supply is available at your property, your electrician or builder may need to carry out further work.

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply. 

Step one: Complete the Connection Application form  

• The Connection Application form is used to connect an underground power supply to your property where there is currently none available. 
• Submit the completed form online, or to your local Horizon Power office.
• Do you also require a CT meter? Complete this form as well

Step two: Pay the Design Fee

A design fee is payable for projects involving:

• the supply of electricity to a connection with a total maximum load of between 31 kVA and 1000 kVA or 10% of the relevant systems peak load; or
• CT metering that will result in an increase in the load capacity at the relevant site.

Step three: Accept the formal quote

Once you have received the formal quote and you want to proceed, simply sign the Quote Acceptance form and return it to us.

We will issue an invoice for the work which will need to be paid before any scheduling or construction can begin.

Please note: it can take up to 12 weeks for work to be completed from receipt of payment. 

Step four: Open an account with us and ask for a customer reference number

You can request a customer reference number (CRN) by phoning 1800 267 926 or you can request to install a new temporary or permanent meter using the form below. 

Please note:

• The ‘Installation of a new meter’ fixed charge will be included on your first bill.
• If you are an existing customer, you will need your account number handy so that we can link your accounts in our system.
• You will be provided with a Customer Reference Number (CRN). Please share the CRN with your builder and/or electrical contractor, as it needs to be quoted on future correspondence. 

Step five: Work is complete

Once the power supply is available at your property, your electrician or builder may need to carry out further work.

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply. 

Step one: Open an account with us and ask for a customer reference number

You can request a customer reference number (CRN) by phoning 1800 267 926 or you can request to install a new temporary or permanent meter using the form below.  

Please note:

• The ‘Installation of a new meter’ fixed charge will be included on your first bill.
• If you are an existing customer, you will need your account number handy so that we can link your accounts in our system.
• You will be provided with a Customer Reference Number (CRN). Please share the CRN with your builder and/or electrical contractor, as it needs to be quoted on future correspondence. 

Step two: Meter installed

When your electrical contractor has completed their work, your contractor needs to submit the necessary electrical notices to us for approval (preliminary and completion notices). When these have been approved, your electricity will be connected (meter installed) and you will begin being invoiced for your power supply. 

You can request to install a new temporary or permanent meter using the form below. 

You can request to relocate one of our assets using the form below. 

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