Menu

Our performance

Horizon Power connects over 48,000 households and businesses to 38 different networks across the largest (and most amazing) area of any Australian energy provider. We're exploring new and innovative ways to transform the energy sector today - to support future-ready, greener communities tomorrow. 

2022/23 results

Horizon Power’s strategic purpose is to ‘deliver clean energy solutions for regional growth and vibrant communities’. We work and live in the regions and communities we serve – and we work hard to make sure our customers receive safe and reliable power at the lowest possible cost.

Our industry continues to change at unprecedented speed, and the past 12 months reaffirmed the need to be flexible as we develop plans to lead the way in decarbonising WA’s energy landscape.

We delivered a record $122 million investment program this year, upgrading existing assets to enable us to continue to provide safe and reliable power, along with major investments in critical infrastructure for solar and battery storage solutions, standalone power systems and the WA EV Network. These investments will be critical enablers as we work to decarbonise our State.

We are passionate about energy equity at Horizon Power and believe strongly that transitioning to renewable energy sources should be accessible to all our customers, regardless of circumstances.

Whether it is our smallest remote communities in the Kimberley or our biggest industry partners in the Pilbara, our goal is to enable all our customers to participate in the new energy landscape and reap the positive environmental and economic benefits that come with it.

To read more about our progress in the most recent financial year, please see our 2022/23 Annual Report

Key highlights

Our customers

We are committed to bringing all of our customers along on the energy transition journey, and we offer a range of programs and services for those needing extra support and assistance with bill payment and knowledge around energy consumption.

Our Customer Service on the Move program delivers face-to-face customer engagement in regional communities, providing assistance with billing enquiries, concessions, rebate eligibility and application, payment challenges and hardship assistance requests.

Our community

Listening, creating and delivering together is at the heart of our community involvement guiding principle. We have a long and proud history of helping to improve local communities across regional and remote WA. Over the past year, our Community Partnership Program provided $1.1 million in funding to 119 organisations, 16% of which were Aboriginal registered organisations and many of them first-time program participants.

Our inaugural partnership with the Leonora Drug Action Group enabled the purchase of new basketball sporting equipment to support the Mulya Tjitji (Good Kids) Program, resulting in an increase in participation among the group’s predominantly at-risk-youth

Our people

We refined our Safety, Health and Wellbeing (SH&W) Strategy this year, building on our strong safety culture and incorporating a new focus on wellbeing.

Despite an increase in capital expenditure and the challenges of delivering projects in remote geographical areas during a pandemic, our team achieved a stellar safety performance - notching up a 3rd consecutive year of no lost time injuries or illnesses.

We are very proud of this safety performance and remain vigilant and committed to the highest standards and processes to ensure the wellbeing of all our people and our customers.

Our environment

Successfully delivering on our decarbonisation goal requires us to develop state-of-the-art solutions that enable us to provide increasing levels of renewables while preserving our State’s unique ecosystems.

Increasing access to renewables across WA means we can bring positive change to the environment. This year, 17.1% of our delivered energy was supplied by renewable energy sources.

As we continue on our decarbonisation journey, we are committed to engaging and collaborating with our communities to deliver sustainable outcomes for regional and remote WA. A strong sustainability focus improves the quality of life in our communities and preserves natural resources for future generations.

2021/22 results

Being an Energy Charter signatory underpins our commitment to place the customer at the centre of all that we do and to progress the culture and solutions required to deliver a more affordable, reliable and sustainable energy system to promote a thriving regional WA. Our role as an Energy Charter signatory aligns with our guiding principles of Community Involvement; Aboriginal and Torres Strait Islander Commitment; Cleaner, Greener; and Regions First.

In our third year as an Energy Charter signatory, we continued to build on our customer-centric foundations with guidance and collaboration from customers and through energy sector collaboration.  We recognise that this has been a tough year all round with global and national impacts affecting everyone and contributing to rising cost of living pressures as well as the impacts of climate change now being felt more frequently and more intensely.  Due to our geographic isolation, our regional WA customers have been protected from the sudden and steep energy price increases experienced in Australia’s north eastern energy market.

We are committed to do what is in our power to ensure our customers’ energy transition towards a decarbonised future is as stable, least cost and as fair as possible.  Our future ambitions and commitments for our customers are shared in our Energy Charter Disclosure Report 2022.

Key highlights

Principle 1

We will put customer at the centre of our business and the energy system.

This year we expanded deployment of Integrated Resource Planning (IRP) across 10 regional towns. Community Engagement, customer workshops and key stakeholder consultation was held at each location.

Valuable customer insights are incorporated into the design and decision-making process as we develop the future generation systems, with an ambition to increase the level of customer solutions

Principle 2

We will improve energy affordability for all customers

We have worked closely with customers to build a solid understanding of their challenges and how we can design solutions to solve these problems.

This year we resolved the complex challenge of hosting capacity constraints on our microgrids. This enabled the release of an additional 7MW of additional hosting capacity, benefiting 1,060 customers.

Principle 3

Provide energy safely, sustainably and reliably

We have set ourselves the ambitious goal to reduce our emissions by 80% by 2030, committing to strategic initiatives that resolve the complex technical challenges that come with such targets.  However, ensuring we provide safe and reliable energy to meet the day-to-day power needs of our customers today is fundamental.

Our immediate focus is to improve energy reliability as we incorporate increasing levels of renewable energy. Working together with customers, we are preparing for the energy transition and delivering sustainable solutions for a decarbonised future.

Principle 4

Improve the customer experience

We launched our new public website in February 2022 and have plans to make it easier for customers to register for online services through a streamlined Horizon Power app.

This included meeting a stretch goal of implementing an automated, renewable energy system application form which has provided an enhanced experience for customers and solar installers.

Principle 5

Support customers facing vulnerable circumstances

We saw a 19% reduction in hardship customers with successful case management by our Hardship Customer Assistance Program. We will continue to proactively support customers experiencing vulnerability through the application of concessions and rebates.

We are making a difference by supporting local communities through our Community Partnerships and we will continue to invest in community groups that help promote social and economic vibrancy in regional WA.

Areas to improve on this year...

2022/23 results

Measuring our social impact ensures that we hold ourselves accountable to our communities:

  • measuring the delivery of our ambition; and
  • continually improving how we operate to create sustainable outcomes.

We're tracking against six objectives

Aligned to regional growth and vibrant communities

In 2022/23 we delivered...

  • Since FY20 Horizon Power has created 26 roles in regional WA. Including eleven employees who identify as Aboriginal and Torres Strait Islander.
  • Total Greenhouse Gas (GHG) Intensity decreased 9.3%.
  • Purchased 23.02 GWh of renewable energy from our customers. An increase of 18%
  • The % contracts >$50k awarded to Aboriginal and Torres Strait Islander businesses increased by 5.3%.

This year we're focusing on...

Annual corporate performance results

View our current and historical business, regulatory and social impact results.

The future of energy is evolving fast

We're working with the State Government, Synergy and Western Power to transition how we produce, manage and consume energy in WA.

Read the DER roadmap

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.