Horizon Power has recently replaced its electricity meters at all customers’ premises throughout regional and remote Western Australia.
More than 47,000 advanced meters have been installed at customer premises as part of a project funded by the State Government. The advanced meters use the latest technology in electronic metering and read electricity consumption automatically. This means we can provide benefits to our customers and improve our efficiency.
- The new advanced meters provide more accurate and timely billing for our customers.
- Estimated bills are now a thing of the past for the vast majority of our customers.
- When customers move house, we are able to disconnect and reconnect the electricity more quickly.
- We are able to identify the cause of faults more quickly because we are able to see whether the fault is inside the house, on the customer side, or on our network. If the fault is related to our network, we will send crews as soon as possible to rectify it.
The Government funded the project to ensure Horizon Power could replace its aging electricity meters at customers’ premises throughout regional and remote Western Australia to improve the timeliness and accuracy of billing. These meters are manufactured to a standard that has been approved by the National Measurement Institute of Australia. The advanced meters meet and exceed the Australian Standard and meet the WA Metering Code requirements.
The project ended in October 2016 and in late November, Australia’s energy industry acknowledged the project with a national innovation award for best customer value.
The project was awarded the “Best Value AMI” award at the Australian Utility Week conference in Sydney which is attended by the best minds in the energy industry each year.
- Horizon Power expect to record more than 6.7 billion readings each year from these new advanced meters.
- If you have a query relating to a potential contracting opportunity with Horizon Power, please visit Tenders WA.
- Otherwise, contact our reception on 08 6310 1000, the medialine on 1800 799 745 or email us at AMI@horizonpower.com.au if you have any questions.
- For faults and emergencies call 13 23 51.
- Visit our customer support page for any other enquiries you might have.
Frequently asked questions
The advanced meters provide more accurate and timely billing with estimated bills being a thing of the past for the vast majority of our customers. If you move house, we are also be able to disconnect and reconnect you to power more quickly. We are also be able to identify the cause of faults more quickly because we are able to see whether the fault is inside the house, on the customer side, or on our network. The project has reduced Horizon Power's business costs which will result in a more efficient service to you.
The new meter is not linked to any increase in electricity prices (or tariffs), which are set independently by the State Government and announced in the State Budget in May. Horizon Power did not charge customers to exchange the meter.
We have received slightly more than 90 complaints about high bills since the roll out of meters began last year. Most of the complaints relate to manual meter reads taken in December 2015. This issue resulted in more than 1000 customers getting higher than usual bills in February 2016. The error took place before the reading of the Broome advanced meters were automated and is not at all related to the new meter.
While the customers have used this electricity, unfortunately they received one lower bill because of the error so the next bill was higher to account for the previous electricity usage. Horizon Power sincerely apologises for this error and is ensuring impacted customers have extended time to pay this higher bill.
The other main reason identified for the higher bills that customers have complained about is an increase in electricity use because of the hotter and drier weather recorded in the Kimberley this summer. The amount of electricity being used during the day in the Kimberley has increased this summer compared with last year.
The advanced meter installed at your property was tested for accuracy before installation. Investigations of the billing complaints have not identified any high bills resulting from an issue with the new advanced meter.
Horizon Power is aware that some old meters may have been running slow due to their age which means those customers were not being charged for all of the electricity being used in the past. The bills generated by the new meter may appear higher but it is just accurately recording the consumption whereas the previous meter was not.
Australian Standards require electricity meters to be able to operate without any degradation to the quality of the meter reads between the range of -10 and 60 degrees Celsius. They also require meters to be able to operate between the temperature range of -20 and 70 degrees Celsius for a continuous 72 hours. The advanced meters are manufactured to a standard that has been approved by the National Measurement Institute of Australia. These meters meet and exceed the Australian Standard and meet the WA Metering Code requirements. Horizon Power can assure its customers that nowhere in the service area we operate in do temperatures of 70 degrees Celsius continue for 72 hours, even inside a metal meter box. In addition, the manufacturer, Landis and Gyr has also advised Horizon Power that it has tested these advanced meters for accelerated ageing at 85 degrees Celsius. “We can confirm the meters are fully operating at this elevated (85 degree Celsius temperature) level,” Landis and Gyr.