While we aim to deliver a continuous power supply, sometimes power interruptions occur due to circumstances beyond our control, such as cyclones or storms, or so that we can undertake maintenance on the electricity network.
It is important for Horizon Power to know which premises are occupied by customers operating life support equipment so that we can consider their needs during power interruptions.
By knowing that you require life-support equipment at your premises, Horizon Power will endeavour to contact you prior to any known lengthy power interruptions. This will give you the opportunity to enact a back-up plan. Your needs will also be considered when planning power interruptions and restoring power after an interruption.
You and a medical professional will need to provide us with a completed application form. You can dowload a copy of the form title="Application for Life Support Identification">here and it is also available from your local Horizon Power office or by calling us on 1800 267 926.