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Complaints (Residential)

Our Customer Service Representatives are available to help you with any general questions or concerns that you may have.

At times, however, you may feel we have not met the service standards outlined in our Customer Charter and would like to lodge a formal complaint. To ensure your query is handled as effectively and efficiently as possible.

You can submit a complaint in the following ways. Please supply as much information as possible in your correspondence.

You can dowload a copy of our Customer Complaint Form title="Customer Complaint Form">here.

Phone

1800 267 926

Mail

Horizon Power
PO Box 1066
BENTLEY DC WA 6983

Email
enquiries@horizonpower-reply.com.au

Online
Feedback Form.

How we will respond

Our complaints and dispute resolution procedures are designed to ensure we handle your concerns in a courteous and efficient manner:

  • All formal complaints are acknowledged and responded to within regulated timelines.
  • We will utilise any information you may provide, together with our customer records, to assist in resolving your complaint.
  • We will provide you with a detailed explanation of the reasons behind any decision we have made in relation to your complaint.
  • If you feel it is necessary, you may have your complaint reviewed by a senior employee.
Last updated: Friday, 11 May 2012 2:54 PM