You need to contact Horizon Power's Customer Service Representatives on 1800 267 926 to establish your account with us. You will be provided with a Customer Reference Number which you should provide to your builder at the pre-start meeting. Alternatively you can download an application form here and send it to us by fax or post.
You will then need to complete an application form relevant to your project. Information and links the most frequently used forms is below.
We advise you use a qualified electrical contractor to help with completing the paperwork to ensure that we receive the most accurate information about your electrical requirements.
Which form do I need to complete?
Connection applications are designed to assist Horizon Power understand your connection needs and to assess the network infrastructure requirements. The Connection Application form is the primary form to connect power to any site.
The Application for Underground Supply in an Overhead Area form is used if you wish to connect a single residential property from the overhead network to an underground connection.
The Request for Horizon Power Network Service form can be used to arrange connection or disconnection of power, temporary builder’s supplies, upgrades from single to three phase supply and connections to existing underground pillars.
The Request for Quotation for Relocation of Horizon Power Assets form is required when applying for relocation of distribution equipment such as transformers, pillars and overhead lines. Relocation is subject to a suitable alternative location and will be chargeable to the applicant.
The Application for CT Metering Works form is required to arrange for Current Transformer (CT) metering when there will be no increase in demand. A Connection Application must be completed if the supply is being upgraded.
How much will I have to pay?
Horizon Power has a Pricing Policy to guide how we charge for the services we provide you in relation to connecting your service, providing and managing your supply of electricity as well as for the buyback of renewable energy.
How much you have to pay will depend on what type of customer you are. For more information on our pricing policy or to find out what type of customer you are click here
Or you can go straight to our fact sheet about the pricing policy for Residential customers.
New connections and supply upgrades
We will prepare a free of charge estimate for the work required, which is a desktop estimate only designed to give you an indication of the costs involved with your project. This estimate is provided to enable you to decide whether you would like to proceed to a formal quote.
Should you choose to proceed, we will require a 10 per cent design fee (capped at a maximum of $30,000), in order to proceed with the work. Once this design fee has been received, we will prepare a full design and a final quotation. If this quotation is within 30 per cent of the estimate, and you decide not to proceed with the quoted works the design fee will not be refunded. However, if the quotation is greater than 30 per cent of the estimate, you may decide not to proceed and receive a full refund of the deposit paid.
If you accept the final design and quotation, we will issue an invoice for the total cost of the project. Generally only a single payment option is available. This consists of a full up-front payment of applicable fees and charges at the time you accept the quotation.
If a project is cancelled at your request before it has been completed, the full amount paid will be refunded, less all non-recoverable costs (including environmental/heritage assessments, material and/or labour) we have incurred. Once a project has been completed, payment is non-refundable.
Underground power connection in an overhead supply area
A standard subsidised charge of $750 (subject to terms and conditions) is available for providing an underground service connection to your property if you are currently serviced by an overhead connection(from the power pole to the service pillar). If you are in an underground area but do not have a pillar to connect your dwelling to, you will need to submit a Connection Application and receive a quotation for the cost to connect.
Disconnection/reconnection, temporary builder's supply, upgrade from single to three phase supply, relocation of assets, CT metering works
Please refer to the application form for the costs associated with disconnection and reconnection of supply. All other services by application and quotation.
How long will it take for the work to be completed?
We will endeavour to acknowledge your application within 24 hours of receipt of the correct form and provide you with an estimate for the work within four weeks.
If you decide to proceed to a formal quotation, this will be provided within 40 days of receipt of the design fee.
The formal quotation remains valid for 20 business days.
Construction will typically commence within 12 weeks from the date that payment for the formal quote has been received. This allows for the procurement of long lead times items like transformers and Ring Main Units (RMUs), which have a usual delivery time averaging between 8 and 12 weeks.
Does Horizon Power have to provide me with electricity?
We are not obliged to connect new customers to our network if you are more than 100 metres from a network/ outside of the electrical licensing boundary that is designated to each network or customers who consume more than 160 megawatt hours (MWh) of electricity a year. We encourage you to contact your local office to discuss your supply options if either of these criteria apply to you.
Does my electrical contractor need to provide Horizon Power with any information?
Yes, Horizon Power works closely with electrical contractors.
The Electricity (Licensing) Regulations 1991 places a statutory obligation upon all electrical contractors and electrical workers that prior to and on completion of electrical work the contractor must submit an appropriate notice to the relevant supply authority and customer.
A Preliminary Notice detailing the extent of the work to be undertaken is generally required to be submitted to us prior to commencement of any work and a Notice of Completion must be submitted to us within three working days of completing the work.
The Notice of Completion validates information submitted on the Preliminary Notice and confirms that the work is complete, has been tested, and is ready and safe to be energised.
The Notices must also reference either your current meter number or the Customer Reference Number provided when you set up the account for your new supply.
An Inspectors’ Order or Advice Note may be issued to the electrical contractor if any further work needs to be undertaken before the property can be energised. Your electrical contractor must provide you with an Electrical Safety Certificate within 28 days of completing the electrical work, certifying that the work has been checked and tested, is safe, compliant and completed to a trade finish.
Your local Horizon Power office can assist you if you have any questions. Your electrical contractor can also provide assistance.