Planned Power Interruption
Horizon Power is committed to keeping its customers informed of its schedule for essential maintenance work at power stations and on the distribution network, particularly in cases where the power must be turned off for safety.
If for any reason, Horizon Power fails to provide a customer with three days notification of a planned power interruption, you may be eligible to claim a $20 payment.
The following information will help you assess if you qualify for a payment.
Frequently Asked Questions (FAQs)
Who is eligible to receive a payment?
The payment is available to any Horizon Power electricity account holders in Western Australia that consume less than 50 MWh* of electricity per year who have not been formally notified at least three days in advance of work being carried out, requiring a power interruption.
*50 MWh of electricity equates to electricity bills less than $8,000 per year. You can check your average daily consumption in "units" by looking at the front of your electricity bill - 50 MWh is approximately 137 units of consumption per day over the year.The under-50 MWh threshold includes most houses and small businesses.
Am I eligible for a $20 payment under this scheme?
You may be eligible for a payment if:
- Horizon Power did not provide you with at least three days’ notice when planned work is due to be carried out. This notice may be via a letter, notification card, telephone call, newspaper or radio advertising.
- The interruption was not caused by or attributable to you or equipment under your control.
- The interruption is not a result of an emergency action taken by an authority such as the police or fire services.
- You did not request the interruption to occur.
- You have not previously been paid for the same interruption at the same address.
When do I submit a claim form?
All claims must be submitted within two months of the interruption date. Claims for interruptions older than two months will not be eligible for payment.
How do I make a claim?
Should you wish to make a claim, you can do this in the following ways:
Request or download a copy of the Notification of Planned Power Interruption claim form to be sent to you by phoning the Contact Centre on 1800 267 926.
Horizon Power Interruption Claim
Reply Paid 79
CLOVERDALE WA 6985
Alternatively you may wish to complete the Planned Power Interruption Claim Form on-line.
How will my claim be assessed?
Horizon Power will assess your claim by verifying the information supplied in the claim form with our records.
If my application is successful, how long will it be until I receive payment?
Generally, all successful payments will be posted within 30 days of receipt of the claim. Payments will be made in the name of the electricity account holder, to the contact address on the claim form.
How will I know if my claim is unsuccessful?
Horizon Power will write to you within 30 days of receiving your claim form.
Further information or assistance
For further information on Horizon Power’s commitment to notifying our customers about planned power interruptions please call 1800 267 926 during office hours.
Term and Conditions
All payments are made with no admission of fault or liability. A payment under this Scheme does not influence the acceptance,or rejection of any other compensation claims.
Claim Form
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