Extended Outage Payment Scheme
From 1 July 2005, Horizon Power customers affected by power outages lasting 12 continuous hours or more may be eligible to receive an $80 payment. The following FAQs have been provided to help you assess if you qualify for a payment under the scheme:
Frequently Asked Questions (FAQs)
- When does the Extended Outage Payment Scheme commence?
The Scheme started on 1 July 2005. From this date Horizon Power customers without power for more than 12 continuous hours may be eligible to receive an $80 payment. Claims must be received within two months of the date that the outage occurred.
- Who is eligible to receive a payment?
The reliability payment is available to electricity account holders at any premises in Western Australia that consume less than 50 MWh of electricity per year (this equates to electricity bills less than $8,000 per year). You can check your average daily consumption in "units" by looking at the front of your electricity bill - 50 MWh is approximately 137 units of consumption per day over the year. The under-50 MWh threshold includes most houses and small businesses.
- Am I eligible for an $80 payment under this Scheme?
You may be eligible for a payment under this Scheme if:
- Your power was off (an outage) for 12 consecutive hours or longer.
- 12 hours or more have elapsed since Horizon Power became aware of the outage.
- The outage was not caused by or attributable to you or equipment under your control.
- The outage is not a result of an emergency action taken by on authority such as the police or fire services.
- You did not request the outage to occur.
- You have not previously been paid for the same outage at the same address.
- When do I submit a claim form?
All claims must be submitted within two months of the outage date. Claims for outages older than two months will not be eligible for payment.
- How do I make a claim?
Should you wish to make a claim, you can do this in the following ways:
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Request a copy of the Extended Outage Payment Scheme form to be sent to you by phoning the call centre on 1800 267 926 OR by downloading a copy of the claim form. Post the completed form to:
Horizon Power Reliability Claim
PO Box 1066
BENTLEY DC
WA 6983 -
Alternatively you may wish to complete the Extended Outage Payment Scheme Claim Form Online.
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- How will my claim be assessed?
Horizon Power will assess your claim by verifying the information supplied in the claim form with our records.
- How does Horizon Power know about my outage?
Horizon Power may not know there is a fault until you call. Please tell us by calling our 24 hour fault line as soon as possible. This will ensure your power is restored as quickly as possible and will give us a record of the duration of your power outage.
- If my application is successful, how long will it be until I receive payment?
Generally, all successful payments will be posted within 30 days of receipt of the claim. Payments will be made in the name of the electricity account holder, to the contact address on the claim form.
- How will I know if my claim is unsuccessful?
Horizon Power will write to you within 30 days of receiving your claim form.
- Further information or assistance
For further information on the Extended Outage Payment Scheme please call 1800 267 926 during office hours.
- Term and Conditions
- All payments are made with no admission of fault or liability.
- A payment under this Scheme does not influence the acceptance, or rejection of any other compensation claims.
Claim Forms
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