Customer Charter
The Horizon Power Customer Charter outline your rights, obligations and expectations as a valued Horizon Power customer. The Charter applies to residential and 'small-use' business customers. 'Small-use' business customers are those who consume less than 160 megawatt hours (MWh) of electricity per year, or an average of 440 units per day. (As a guide, consumption of 160 MWh per year equates to an annual electricity bill of approximately $28,000, depending on your tariff.)
The Horizon Power Customer Charter relates to residential and small-use business customers located in the Western Australian North West Interconnected System (NWIS, an area that extends from Karratha to Port Hedland) and those in the Regional Non-Interconnected Systems. These are the parts of the State outside the South West Interconnected System (SWIS, the area that extends from Kalbarri in the north to Albany in the south and east to Kalgoorlie)
The Horizon Power Customer Charter outlines your rights and responsibilities for both Retail and Distributor functions as Horizon Power is an integrated license holder.
- Horizon Power Customer Charter
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