- Residential
- Business
- Major Projects
- Environment
- Commercial Partners
Building a New Home
Where do I start?
You need to contact Horizon Power's Customer Service Representatives on 1800 267 926 to establish your account details with us. You will be provided with a Customer Reference Number which you should provide to your builder at the pre-start meeting. Alternatively you can download an application form here and send it to us by fax or post.
- New residential power supply
File Size: 59kb
Be clear about what name the account is to be opened in when your power is connected. We will require a full name, date of birth, contact number, mailing address and details of any partner that will need access to your account.
Your builder and his electrical contractor will then quote this Customer Reference Number to us when dealing with us regarding power supply to your new property.
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The Connection Process
Your licensed electrical contractor or builder will submit the following information to Horizon Power:
- a "First Notice" advising that electrical work is to commence, and once work is complete.
- a "Final Notice" advising that the work has been completed.
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Provide access for inspection
Horizon Power require may undertake a safety inspection of the property at any time in the construction process or following completion. The lot number or other means of identification (as stated on the 'First Notice') should be easily seen from the street.
If an inspection finds that the electrical work does not meet current requirements, an Inspector's Order will be issued. The licensed electrical contractor responsible for the installation must rectify the defects, sign the Inspector's Order and return it to Horizon Power before the electricity can be connected.
When will the Power be connected?
New residential customers within an existing Horizon Power licensed area where the powerlines run past the property will be connected within 20 business days of acceptance of our quotation.
If the supply to your premise requires the network to be extended or upgraded, a period of up to 12 weeks may be required. You will be advised if this applies to you when we respond to your application.
To connect a residential development of more than 3 dwellings, a quotation will be provided within 10 - 14 business days from when all information required to assess your application has been received. From quotation acceptance, we endeavour to connect all customers within 12 weeks. A longer period of time may be required if the network requires reinforcement to accommodate your power requirements. You will be advised if this applies to you when we respond to your application.
How much does it cost?
New residential accounts currently attract a non-refundable Account Establishment Fee of $29.80. This is payable on your first account following connection.
Holders of certain Department of Social Security and Veteran Affairs cards are eligible for a rebate.
An additional cost of $240.40 is applicable to those properties requiring a three-phase connection.
Last Updated: 22 May 2008
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