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Contact us

Do you have a question about your account or a fault enquiry?   


Please click here to find out how to get in touch with a customer service representative.

Are you moving home, building, opening or closing your account?

Visit Your account for information and forms to help you with this process. 


Please phone 1800 267 926 to speak with a customer service representative.

Paying your bill

At Horizon Power we understand that paying bills is never much fun. Pay the way that suits you, click here for more information.


 To help cut your energy use and reduce your bills, view our tips here.

Faults, safety and outages

To report a supply interruption or a safety hazard, please call our response team on 13 23 51.


If you see a faulty streetlight, please call 1800 264 914.


For planned outages, click here.

Project Updates

Meter Exchange

Meter Exchange

Horizon Power will provide all of our customers with new electricity meters from July this year. Find out more.
Onslow Power Project

Onslow Power Project

With construction of Chevron’s Wheatstone project underway in the Pilbara town of Onslow, power is one of the critical pieces of infrastructure that needs to be further developed to ensure reliable and safe power supplies supply to the local community during this period of rapid growth.
Pilbara Underground Power Project

Pilbara Underground Power Project

The Pilbara Underground Power Project (PUPP) is a partnership between the State Government's Royalties for Regions Pilbara Cities initiative and Local Government, delivered by Horizon Power. It involves the provision of underground power supplies in the Pilbara region to improve safety, security and reliability of supplies.
Hedland Precinct Power Project

Hedland Precinct Power Project

Horizon Power has now commissioned the new South Hedland power station which is providing an additional 60 megawatts of electricity to the Pilbara. As your local energy partner in the Pilbara, Horizon Power is committed to delivering safe and reliable power supplies.
Tariff increase effective 1 July 2015
The State Government has announced a 4.5 per cent increase in residential electricity tariffs.
New power supplies for Mid-West
Six new power stations are up and running in the Mid-West
Farm electrical safety launched in Esperance
Esperance wheat farmers have been the first of our many stakeholders to preview Horizon Power’s latest farm safety information.
When: Friday 22 May 2015
Location:   Denham
When:  Tuesday 26 May 2015
Location: Port Hedland


Click here for more information.