Horizon Power :: Power disconnections and complaints decline

Release Date: 18 February 2010

Horizon Power’s General Manager People and Corporate Services, David Martin said that Horizon Power has been focused on working with its customers at a local level to improve disconnection rates and this is reflected in the report’s findings.

"We live and work in the communities we serve, with local management teams.

"Our doors are open to the public and we have been focused on proactively providing community members with advice and assistance when they are faced with difficulty in paying their power bill.

“This is in addition to improvements in our hardship policy and of course the existence of the State Government’s Hardship Utilities Grant Scheme," he said.

Horizon Power also recorded a 37% decrease in the number of residential complaints which reflects Horizon Power's commitment to its customers and to act quickly on their concerns.

"We live and work in the communities we serve and one of our major drivers is to understand the challenges faced by people in our communities," said Mr Martin.

Contact Reference: Phone: 1800 799 745