Faults & Safety
Safety always comes first at Horizon Power.
If you are aware of an unsafe power installation or experience a supply interruption, please call our response team on 13 23 51.
If you see a faulty streetlight, you can report this directly by telephoning 1800 264 914 or by using the online form.
Useful information on safety in and around your property is provided in this section.
Power Outages and Restoration
If you experience a power outage, call our response team on 13 23 51.
Dial Before You Dig
Ring 1100 to identify the location of underground power services before you dig.
Safety
Safety of our workers, suppliers and assets is always number one priority at Horizon Power.
Report A Faulty Streetlight
Please use Freecall 1800 264 914 to report a faulty streetlight (or damaged pole) or complete the form.
Reporting A Fault
Faults can be reported to us on 13 23 51. To assist us in a quick response to your call, it is useful to provide us with details of your Horizon Power account number or meter number.